Here I go again... :-(

bigmonay · November 6th, 2007, 8:48 PM

First of all I want to say I am sorry if Im complaini...I hate doing it...2 weeks ago I pm kayla, and contact support about changin my email...what I happened was...I was doing some school work at the library thenI decide to check my email..then I forgot to logoff...someone went and change my email password...I contact to support the same day...I even I asked to change my server password etc...on 10/29/2007 I want it to pay my host rent for Nov cuz the next day I had to go toDominican republic..they had aflood over there, we had to go see grandma...[#VBF-157804]-Dan A. was really helpful...but still couldn't make apayment...now I know surpass have to maintain security protocols...But don't shut my site down when I been trying to make apayments for days..that's obsurb

**Kayla** · November 6th, 2007, 9:07 PM

Checking

**Dan** · November 6th, 2007, 9:15 PM

I tried! Hope you get it sorted out. I know they'll do whatever they can

**Kayla** · November 6th, 2007, 9:17 PM

Back up.

Staff was following procedure though.

**Emmanuel** · November 6th, 2007, 9:18 PM

Your server is back online, unfortunately by just emailing from the new email to change the old email is not the way to get this changed. Imagine anyone sends a ticket and says please change my email to this and that? I believe these were explained in the ticket see below.

-----------------------------------------------
We can reset your DECC password and provide you with your login details, however, the request MUST come from the email address listed on your DECC account which is (****

yahoo.com). If you no longer have access to that email address, we would ask that you fax us at [(407)386-6513] with a written request to update the email address on file along with a copy of two forms of id matching the name on the account which is (****). This is a measure that we must take in order to maintain our security protocols. If you have any questions or concerns, please feel free to ask.

Thank You,

Josh D.
SurpassHosting.com

Hello,

If you no longer have access to that email address, please download and fill out the following form:
http://www.surpasshosting.com/forms/contact_change.pdf

Once you have filled out the form please attach two forms of id with the name [****]. Then please have the form and ids scanned and attached back to this ticket.

If you have any other questions please do not hesitate to ask.

Regards,

-Andy V.
Surpass Hosting Technical Support

**Emmanuel** · November 6th, 2007, 9:19 PM

P.S. I unsuspended your server already as a courtesy meanwhile you login and pay.

bigmonay · November 6th, 2007, 9:29 PM

thanks guys, I am going to be here with my folks for another week...the flood is worst than people think...is there an otherway I can make a payment...
thanks

**Emmanuel** · November 6th, 2007, 9:32 PM

I replied to the ticket

bigmonay · November 6th, 2007, 9:45 PM

thanks

November 6th, 2007, 8:48 PM	#1 (permalink)
bigmonay Registered User Comfy Contributor Joined in May 2004 102 posts Gave thanks: 0 Thanked 3 times	Here I go again... :-( First of all I want to say I am sorry if Im complaini...I hate doing it...2 weeks ago I pm kayla, and contact support about changin my email...what I happened was...I was doing some school work at the library thenI decide to check my email..then I forgot to logoff...someone went and change my email password...I contact to support the same day...I even I asked to change my server password etc...on 10/29/2007 I want it to pay my host rent for Nov cuz the next day I had to go toDominican republic..they had aflood over there, we had to go see grandma...[#VBF-157804]-Dan A. was really helpful...but still couldn't make apayment...now I know surpass have to maintain security protocols...But don't shut my site down when I been trying to make apayments for days..that's obsurb __________________ Takin over the web >>>>click ENTER if you DARE<<< server: vps2 Dedicateds : ns1.dafirm.net

November 6th, 2007, 9:07 PM	#2 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,559 posts Gave thanks: 936 Thanked 789 times	Checking __________________ Follow Surpass on Twitter and Facebook Check out interesting finds on the Surpass Blog .... it's coming.

November 6th, 2007, 9:15 PM	#3 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,637 posts Gave thanks: 137 Thanked 174 times	I tried! Hope you get it sorted out. I know they'll do whatever they can __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

November 6th, 2007, 9:17 PM	#4 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,559 posts Gave thanks: 936 Thanked 789 times	Back up. Staff was following procedure though. __________________ Follow Surpass on Twitter and Facebook Check out interesting finds on the Surpass Blog .... it's coming.

November 6th, 2007, 9:18 PM	#5 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,811 posts Gave thanks: 10 Thanked 131 times	Your server is back online, unfortunately by just emailing from the new email to change the old email is not the way to get this changed. Imagine anyone sends a ticket and says please change my email to this and that? I believe these were explained in the ticket see below. ----------------------------------------------- We can reset your DECC password and provide you with your login details, however, the request MUST come from the email address listed on your DECC account which is (**yahoo.com). If you no longer have access to that email address, we would ask that you fax us at [(407)386-6513] with a written request to update the email address on file along with a copy of two forms of id matching the name on the account which is (). This is a measure that we must take in order to maintain our security protocols. If you have any questions or concerns, please feel free to ask. Thank You, Josh D. SurpassHosting.com Hello, If you no longer have access to that email address, please download and fill out the following form: http://www.surpasshosting.com/forms/contact_change.pdf Once you have filled out the form please attach two forms of id with the name [**]. Then please have the form and ids scanned and attached back to this ticket. If you have any other questions please do not hesitate to ask. Regards, -Andy V. Surpass Hosting Technical Support __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

November 6th, 2007, 9:19 PM	#6 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,811 posts Gave thanks: 10 Thanked 131 times	P.S. I unsuspended your server already as a courtesy meanwhile you login and pay. __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

November 6th, 2007, 9:29 PM	#7 (permalink)
bigmonay Registered User Comfy Contributor Joined in May 2004 102 posts Gave thanks: 0 Thanked 3 times	thanks guys, I am going to be here with my folks for another week...the flood is worst than people think...is there an otherway I can make a payment... thanks Last edited by bigmonay; November 6th, 2007 at 9:33 PM.

November 6th, 2007, 9:32 PM	#8 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,811 posts Gave thanks: 10 Thanked 131 times	I replied to the ticket __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

November 6th, 2007, 9:45 PM	#9 (permalink)
bigmonay Registered User Comfy Contributor Joined in May 2004 102 posts Gave thanks: 0 Thanked 3 times	thanks

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