CazBandit

Ticket: ERJ-910297

Could someone look at this ticket and explain why it was forwarded to sales?

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Posted On: 08 Nov 2007 03:38 AM
Currently none of my domains on my server are responding. Everything appears to be up. The server responds on the IP with the generic cpanel page: http://66.7.212.33/

A traceroute from an online service shows:
(http://www.t1shopper.com/tools/traceroute/)

1 161.58.14.161 (161.58.14.161) 0.468 ms 0.295 ms 0.324 ms
2 ge-1-1-0-278.r00.stngva01.us.wh.verio.net (204.2.123.185) 0.527 ms 0.434 ms 0.524 ms
3 vl-5.r01.stngva01.us.bb.gin.ntt.net (129.250.27.190) 0.683 ms 0.532 ms 0.336 ms
4 xe-1-2-0.r20.asbnva01.us.bb.gin.ntt.net (129.250.2.84) 0.621 ms 0.675 ms 4.617 ms
5 po-3.r04.asbnva01.us.bb.gin.ntt.net (129.250.2.169) 2.749 ms 0.684 ms 0.532 ms
6 xe-0.level3.asbnva01.us.bb.gin.ntt.net (129.250.9.114) 65.121 ms 49.017 ms 1.304 ms
7 vlan89.csw3.Washington1.Level3.net (4.68.17.190) 13.078 ms 0.964 ms 0.953 ms
8 ae-81-81.ebr1.Washington1.Level3.net (4.69.134.137) 12.174 ms 1.450 ms 1.422 ms
9 ae-2.ebr3.Atlanta2.Level3.net (4.69.132.85) 15.150 ms 15.735 ms 18.295 ms
10 ae-68.ebr1.Atlanta2.Level3.net (4.69.134.49) 27.325 ms 17.893 ms 17.749 ms
11 ae-6-6.car1.Orlando1.Level3.net (4.69.133.77) 23.327 ms 23.650 ms 23.791 ms
12 WBS-CONNECT.car1.Orlando1.Level3.net (4.79.116.242) 23.671 ms 23.805 ms 23.536 ms
13 72-29-88-34.static.dimenoc.com (72.29.88.34) 24.153 ms 23.830 ms 23.674 ms
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *


A traceroute from my computer here shows:

C:\Documents and Settings\CazBandit>tracert stunmasterstunguns.com
Unable to resolve target system name stunmasterstunguns.com.

I have seen this before. Everything did come back after a while but I need to know if this is a problem with the server. I don't know if it just me or something else.

Domains to try:

http://www.stunmasterstunguns.com
http://www.hpffs.com
http://www.martintrucking.com


SSH is on port ******

Please call if you need to: ******
Thanks,
Chad


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Posted On: 08 Nov 2007 03:50 AM
And now all seem to be responding just fine. Do you have any suggestions as to what may be causing this?

Thanks,
Chad

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Posted On: 08 Nov 2007 04:40 AM
Hello,

In order to better fulfill your request I am going to forward this ticket to the Sales department for further review.

Thank you for your patience.

Regards,

Craig

__________________
Thanks,
Chad Peterson

nathon

Can't give you a 100% but it looks like the server might have been suspended due to non-payment or just showed suspended in DECC. The techs probably reactivated it after seeing that you were paid up and moved it to sales/billing afterwards so they could explain the billing mishap.

Like I said I really have no idea but this is a shot in the dark.

__________________
I'm proud to say I never have and never will use vista

Alex

CazBandit, all looks fine on the server now and the domains are resolving without any issues. It does seem strange how ever that there was the intermittent outage. we will monitor your ticket/server and update you on the status asap.

Thanks for your patience.

__________________
Sauce 'em up Surpass Style!


<=== Meet Bonzai, my fish.

CazBandit

I don't think it was this. The server was responding on the IP and I still had ssh access and email was still working as I use the IP for my server settings. It looks to be like a DNS issue.

__________________
Thanks,
Chad Peterson

CazBandit

Yea. I think it was about 15 minutes after I posted the ticket that it was back up. It's weird and has happened before for about the same amount of time. Just trying to figure out if it is something here at home or with the server.

Thanks,
Chad

__________________
Thanks,
Chad Peterson