Big Thank you

dad · November 17th, 2007, 6:38 PM

i just wanted to thank the surpass support team today for fixing an error on my part. i had made the grave mistake of changing the quota on my principal account and it shut my server down with no access at all. The support team expediently rectified the issue and everything is running great and fine.

I also apologise for the multiple support requests... with my server down i didnt have email support and kept refreshing the ticket page thinking i would see any made responses but it just created a new support ticket. Apologies for that

**removed** · November 17th, 2007, 6:40 PM

Thanks for the positive comments!

**NovaRod** · November 18th, 2007, 1:58 PM

I agree with dad. I've made boo boo's too and Surpass Support is most professional and gracious in resolving them.

**Alex** · November 19th, 2007, 12:32 PM

we are glad to hear this as we strive to do our best at all times. Its people like you guys that make it possible for us to work so efficiently.

shakh · November 26th, 2007, 10:45 PM

Ya the guys like me with computer science degrees are so nit-picky we are causing the inefficiencies ;-)

I smash you,
Shak

November 17th, 2007, 6:38 PM	#1 (permalink)
dad Registered User On a golden path... Joined in Jan 2004 Lives in orillia canada Hosted on solacehosting 364 posts Gave thanks: 1 Thanked 11 times	Big Thank you i just wanted to thank the surpass support team today for fixing an error on my part. i had made the grave mistake of changing the quota on my principal account and it shut my server down with no access at all. The support team expediently rectified the issue and everything is running great and fine. I also apologise for the multiple support requests... with my server down i didnt have email support and kept refreshing the ticket page thinking i would see any made responses but it just created a new support ticket. Apologies for that __________________ "colocation" is a nice way to say im codependant on surpass www.solacehosting.com www.christopherforlife.com

November 17th, 2007, 6:40 PM	#2 (permalink)
removed DUMP TRUCK Super #1 Joined in Mar 2005 Lives in Houston, TX 7,184 posts Gave thanks: 10 Thanked 230 times	Thanks for the positive comments! __________________ Surpass Abuse & Security unofficial IRC chat: #surpass @ irc.blessed.net (efnet)

November 18th, 2007, 1:58 PM	#3 (permalink)
NovaRod Surpass Fan Comfy Contributor Joined in Nov 2005 Lives in Alabama Hosted on Dedicated 219 posts Gave thanks: 25 Thanked 7 times	I agree with dad. I've made boo boo's too and Surpass Support is most professional and gracious in resolving them. __________________ Dedicated Server cosmicgeeks.com Server Load

November 19th, 2007, 12:32 PM	#4 (permalink)
Alex I love Spicy! Excelling Contributor Joined in Jun 2007 Lives in O-t0wn, Flowda 701 posts Gave thanks: 27 Thanked 44 times Blog Entries: 6	we are glad to hear this as we strive to do our best at all times. Its people like you guys that make it possible for us to work so efficiently. __________________ Sauce 'em up Surpass Style! <=== Meet Bonzai, my fish.

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November 26th, 2007, 10:45 PM	#5 (permalink)
shakh Registered User Comfy Contributor Joined in Mar 2005 Lives in Niagara, Canada Hosted on just.shak.ws 168 posts Gave thanks: 54 Thanked 5 times	Ya the guys like me with computer science degrees are so nit-picky we are causing the inefficiencies ;-) I smash you, Shak

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