'Restoring server' - data loss??

ben_emo · December 17th, 2007, 8:51 PM

Hi all,

Our dedicated died this morning; apparantly there was a hardware failure on one of the hard drives. We've been told that they're 'restoring the server' but can't find out exacly what this means - restoring from what? A recent backup?

We need to figure out what data will be present when it comes back so we can deal with our clients or look at migrating sites to another dedicated server perhaps.

Thanks for any help or info!

Cheers,
Ben

**Dan** · December 17th, 2007, 11:17 PM

Did you have a backup drive installed on your server? They may put in a fresh harddrive with cpanel and all that then restore the info off the backup drive.

I'm not exactly sure how our restores work, but this is the exact reason why its SUPER important to have a backup drive on any dedicated server you have

emodev · December 19th, 2007, 1:19 AM

There have been a number of different issues with the restore that happened, most seem due to the fact that the backup was quite old and we've lost a bunch of server/account settings.

Despite numerous attempts in related tickets to find out the date of the backup which was used in the restore, we still can't get a response.

Can anyone point us in the direction of any information related to backups & what is whos responsibility?

Cheers

**removed** · December 19th, 2007, 1:22 AM

Can you post a ticket number here so that one of us can have a look?

December 17th, 2007, 8:51 PM	#1 (permalink)
ben_emo Registered User Fresh Surpasser Joined in Oct 2005 7 posts Gave thanks: 0 Thanked 0 times	'Restoring server' - data loss?? Hi all, Our dedicated died this morning; apparantly there was a hardware failure on one of the hard drives. We've been told that they're 'restoring the server' but can't find out exacly what this means - restoring from what? A recent backup? We need to figure out what data will be present when it comes back so we can deal with our clients or look at migrating sites to another dedicated server perhaps. Thanks for any help or info! Cheers, Ben

December 17th, 2007, 11:17 PM	#2 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,464 posts Gave thanks: 120 Thanked 163 times	Did you have a backup drive installed on your server? They may put in a fresh harddrive with cpanel and all that then restore the info off the backup drive. I'm not exactly sure how our restores work, but this is the exact reason why its SUPER important to have a backup drive on any dedicated server you have __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

December 19th, 2007, 1:22 AM	#4 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX 7,575 posts Gave thanks: 10 Thanked 263 times	Can you post a ticket number here so that one of us can have a look? __________________ Surpass Abuse & Security unofficial IRC chat: #surpass irc.blessed.net (efnet)

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December 19th, 2007, 1:19 AM	#3 (permalink)
emodev Registered User Fresh Surpasser Joined in Dec 2007 1 posts Gave thanks: 0 Thanked 0 times	There have been a number of different issues with the restore that happened, most seem due to the fact that the backup was quite old and we've lost a bunch of server/account settings. Despite numerous attempts in related tickets to find out the date of the backup which was used in the restore, we still can't get a response. Can anyone point us in the direction of any information related to backups & what is whos responsibility? Cheers

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