can't logon after signup and account creation

shorehost · February 8th, 2008, 9:42 AM

I just ordered a VPS account the day and got my logon info this morning for my newly created VPS account. However, I can't login with the root username and password I was given in the welcome e-mail. So I sent an e-mail reply saying I was unable to login, but I got a bounceback from help.desk

surpasshosting.com that said:

Quote:

Your message did not reach some or all of the intended recipients.

Subject:RE: [~BQH-584666]: Surpass VPS Signup ReceiptSent:2/8/2008 7:48 AM
The following recipient(s) could not be reached:

help.desk

surpasshosting.com on 2/8/2008 7:49 AM
The recipient could not be processed because it would violate the security policy in force
< smtp1.dimenoc.com #5.7.0 smtp; 554-5.7.0 Reject, id=12924-03 - BANNED: multipart/mixed 554 5.7.0 | application/ms-tnef,.tnef,winmail.dat>

So I sent the reply from a different e-mail account on the Micrsoft live system, and did not get a bounce back. So I assume it went through. Its been hours and I have not gotten a reply. I am about to open a new support ticket on the surpass support website, but wanted to know if anyone else had experienced this issue?

**Emmanuel** · February 9th, 2008, 12:22 AM

Joe,

There was some weird things going on earlier with the desk emails but all should be resolved now. I apologize for the inconvenience.

I see also your issues are being addressed in the desk.

shorehost · February 11th, 2008, 8:40 AM

Confirmed, things are ok now. Support sent me a reply saying that they were able to logon, but did not say if they did anything. When I tried to logon after that I was able to logon no problem, so they must have fixed something, but they didn't say what was wrong.

**Emmanuel** · February 11th, 2008, 1:21 PM

Perhaps they reset the pass to copy accounts temp, I apologize for the confusions on our end.

February 9th, 2008, 12:22 AM	#2 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,811 posts Gave thanks: 10 Thanked 131 times	Joe, There was some weird things going on earlier with the desk emails but all should be resolved now. I apologize for the inconvenience. I see also your issues are being addressed in the desk. __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

February 11th, 2008, 8:40 AM	#3 (permalink)
shorehost Registered User Fresh Surpasser Joined in May 2006 8 posts Gave thanks: 0 Thanked 0 times	Confirmed, things are ok now. Support sent me a reply saying that they were able to logon, but did not say if they did anything. When I tried to logon after that I was able to logon no problem, so they must have fixed something, but they didn't say what was wrong. __________________ Joe VPS Customer

February 11th, 2008, 1:21 PM	#4 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,811 posts Gave thanks: 10 Thanked 131 times	Perhaps they reset the pass to copy accounts temp, I apologize for the confusions on our end. __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

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