Dedicated Support Understaffed?

imationx · March 27th, 2008, 4:03 PM

It seems like the dedicated support team may be slightly understaffed.

My ticket: FOQ-618654 has been very slow with progress. Please update me.

Thanks

**Roxy** · March 27th, 2008, 4:22 PM

Out of curiosity, you do know that being a dedicated customer you are eligible for phone support, right?

imationx · March 27th, 2008, 4:23 PM

Quote:

Originally Posted by Roxy

Out of curiosity, you do know that being a dedicated customer you are eligible for phone support, right?

No, I actually wasn't aware of that. I thought the phone number was only for reboot requests?

**Emmanuel** · March 27th, 2008, 4:29 PM

Steven,

Your request isn't a normal situation as am sure you are aware and we are doing our best to get it approved. Thanks for your patience

**Emmanuel** · March 27th, 2008, 4:29 PM

Quote:

Originally Posted by imationx

It seems like the dedicated support team may be slightly understaffed.
Thanks

It isn't support your waiting for it is approval for pricing which isn't normal. That is a management approval process not support

imationx · March 27th, 2008, 5:06 PM

Quote:

Originally Posted by Emmanuel

It isn't support your waiting for it is approval for pricing which isn't normal. That is a management approval process not support

That makes sense now. Mark is taking care of me now, Thanks.

March 27th, 2008, 4:03 PM	#1 (permalink)
imationx Registered User Fresh Surpasser Joined in Mar 2008 9 posts Gave thanks: 0 Thanked 3 times	Dedicated Support Understaffed? It seems like the dedicated support team may be slightly understaffed. My ticket: FOQ-618654 has been very slow with progress. Please update me. Thanks __________________ http://stevenmirandaphoto.com

March 27th, 2008, 4:22 PM	#2 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,653 posts Gave thanks: 81 Thanked 128 times	Out of curiosity, you do know that being a dedicated customer you are eligible for phone support, right? __________________ Roxanne Urban Roxy -Personal Blog SH63 - the best darn shared server!

March 27th, 2008, 4:29 PM	#4 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,811 posts Gave thanks: 10 Thanked 131 times	Steven, Your request isn't a normal situation as am sure you are aware and we are doing our best to get it approved. Thanks for your patience __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

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