Stop sending me emails for the dedicated server I cancelled a month and a half ago :)

**fury** · July 2nd, 2008, 2:50 AM

I canceled my dedicated server and downgraded to a reseller package and I am still receiving emails from the DECC telling me I have a past due invoice for the server.

I am using a different email address for my new account which is done via client.surpasshosting.com, not decc.surpasshosting.com, but I got about 20 emails in the month of June saying I didn't pay. I don't check that address often, but it was still annoying to see that they were there.

The server was alpha.hostfury.net (72.29.92.210) and the email they are being sent to (the login I used for DECC) is unforeseenfury

gmail.com.

Thanks!

**removed** · July 2nd, 2008, 3:49 AM

It looks like there really is an open invoice for this server. Please contact the Accounting department -- they should be able to discuss this for you.

**Twist3d** · July 2nd, 2008, 3:06 PM

I've heard people complaining about orders with surpass not actually being canceled when they are supposed to be before.

Looks like it still happens...

**removed** · July 2nd, 2008, 3:15 PM

An invoice was generated for this server because the account was not canceled according to the steps listed in our ToS. fury should be able to work this out with Accounting.

**Mike** · July 2nd, 2008, 3:31 PM

Everytime I see your user name I think of this
Fury 3 for PC Review - PC Fury 3 Review

**fury** · July 3rd, 2008, 2:32 AM

It was resolved. Marc said that an invoice was generated even though it shouldn't have. I got one for June but not for July.

I don't know if I followed the ToS exactly, I opened a ticket for cancellation and support told me to fill out a form on the site, which I did, and Davie replied to say it was canceled as of the end of the month.

But it's all fine now! It was not automatically billed, I just got about 20 emails in the month of June saying I hadn't paid yet. :P

**Dan** · July 3rd, 2008, 9:08 AM

Quote:

Originally Posted by Mike

Everytime I see your user name I think of this
Fury 3 for PC Review - PC Fury 3 Review

That's funny. I always think of this: Fatal Fury for SNES - Fatal Fury SNES - Fatal Fury SNES Game

**Nathalie** · July 3rd, 2008, 8:53 PM

Always remember that there is a quick cancellation form on the website at:

Cancellation by Surpass Hosting

(This is the only valid method of canceling your services)
When your cancellation is completed, one of the representatives will reply to you with a receipt in writing.

**fury** · July 3rd, 2008, 9:14 PM

Yeap, that's the form I used. I got a reply from Marc saying it would be canceled. But I still got an invoice. Thanks for all the replies, but this is all taken care of. It wasn't that I was BILLED for it on my credit card or anything, just that I got the invoice for it.

July 2nd, 2008, 2:50 AM	#1 (permalink)
fury Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in MN > USA Hosted on pass84 638 posts Gave thanks: 33 Thanked 28 times	Stop sending me emails for the dedicated server I cancelled a month and a half ago :) I canceled my dedicated server and downgraded to a reseller package and I am still receiving emails from the DECC telling me I have a past due invoice for the server. I am using a different email address for my new account which is done via client.surpasshosting.com, not decc.surpasshosting.com, but I got about 20 emails in the month of June saying I didn't pay. I don't check that address often, but it was still annoying to see that they were there. The server was alpha.hostfury.net (72.29.92.210) and the email they are being sent to (the login I used for DECC) is unforeseenfurygmail.com. Thanks! __________________ fury™ - not helping the situation since 1987 robmonroe.net \| \| bullsux.com

July 2nd, 2008, 3:49 AM	#2 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,756 posts Gave thanks: 10 Thanked 273 times	It looks like there really is an open invoice for this server. Please contact the Accounting department -- they should be able to discuss this for you. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

July 2nd, 2008, 3:06 PM	#3 (permalink)
Twist3d Twist3d One Super #1 Joined in Dec 2007 Hosted on pass81 1,281 posts Gave thanks: 20 Thanked 29 times	I've heard people complaining about orders with surpass not actually being canceled when they are supposed to be before. Looks like it still happens... __________________ Pass81

July 2nd, 2008, 3:15 PM	#4 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,756 posts Gave thanks: 10 Thanked 273 times	An invoice was generated for this server because the account was not canceled according to the steps listed in our ToS. fury should be able to work this out with Accounting. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

July 2nd, 2008, 3:31 PM	#5 (permalink)
Mike Surpass Staff Excelling Contributor Joined in Jun 2005 Lives in surpass headquarters 970 posts Gave thanks: 55 Thanked 109 times	Everytime I see your user name I think of this Fury 3 for PC Review - PC Fury 3 Review __________________ Mike Surpass Special Operations

July 3rd, 2008, 2:32 AM	#6 (permalink)
fury Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in MN > USA Hosted on pass84 638 posts Gave thanks: 33 Thanked 28 times	It was resolved. Marc said that an invoice was generated even though it shouldn't have. I got one for June but not for July. I don't know if I followed the ToS exactly, I opened a ticket for cancellation and support told me to fill out a form on the site, which I did, and Davie replied to say it was canceled as of the end of the month. But it's all fine now! It was not automatically billed, I just got about 20 emails in the month of June saying I hadn't paid yet. :P __________________ fury™ - not helping the situation since 1987 robmonroe.net \| \| bullsux.com

July 3rd, 2008, 8:53 PM	#8 (permalink)
Nathalie Surpass Staff Fresh Surpasser Joined in Jan 2008 Lives in Orlando, FL 7 posts Gave thanks: 0 Thanked 6 times	Always remember that there is a quick cancellation form on the website at: Cancellation by Surpass Hosting (This is the only valid method of canceling your services) When your cancellation is completed, one of the representatives will reply to you with a receipt in writing. __________________

July 3rd, 2008, 9:14 PM	#9 (permalink)
fury Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in MN > USA Hosted on pass84 638 posts Gave thanks: 33 Thanked 28 times	Yeap, that's the form I used. I got a reply from Marc saying it would be canceled. But I still got an invoice. Thanks for all the replies, but this is all taken care of. It wasn't that I was BILLED for it on my credit card or anything, just that I got the invoice for it. __________________ fury™ - not helping the situation since 1987 robmonroe.net \| \| bullsux.com

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