Upgrading

Artin · July 9th, 2008, 4:58 AM

I am currently on a dedicated server with surpass for my youtube clone site. It is the base server they have, I pay $85 a month. I paid $150 to upgrade my ram and $65 to installed the required software like ffmpeg etc.

I want to upgrade my dedicated server from a celeron to Core 2 Duo E6300 1.8 GHz. With everything else base (1gb, 1500gb bandwidth etc).

I was wondering would they transfer the RAM upgrade I paid for my current server to the new one and will they installed the software aswell for free? Or do I have to pay all again? That would seem slack.

Also how long would it take and would my site be down during the transfer/upgrade?

Thanks,
Artin

**fury** · July 9th, 2008, 5:01 AM

I would open a ticket with the sales department regarding this. They will be able to best answer your question.

Artin · July 9th, 2008, 5:03 AM

Ok thanks

Artin

Artin · July 9th, 2008, 5:14 AM

Ticket ID: MAU-863879

In case any surpass staff is checking this thread out :P

Artin

Artin · July 9th, 2008, 11:37 PM

hopefully someone can look at this ticket :P

KEV-527626

Artin

**removed** · July 9th, 2008, 11:40 PM

The ticket is open with our Support Division. Someone will get back to you shortly.

Artin · July 9th, 2008, 11:42 PM

Ok thanks, hopefully it can be done

Artin

**removed** · July 9th, 2008, 11:44 PM

It shouldn't be a problem. Feel free to post back here if it doesn't work out.

July 9th, 2008, 4:58 AM	#1 (permalink)
Artin Registered User Comfy Contributor Joined in Feb 2006 Lives in Australia 101 posts Gave thanks: 5 Thanked 3 times	Upgrading I am currently on a dedicated server with surpass for my youtube clone site. It is the base server they have, I pay $85 a month. I paid $150 to upgrade my ram and $65 to installed the required software like ffmpeg etc. I want to upgrade my dedicated server from a celeron to Core 2 Duo E6300 1.8 GHz. With everything else base (1gb, 1500gb bandwidth etc). I was wondering would they transfer the RAM upgrade I paid for my current server to the new one and will they installed the software aswell for free? Or do I have to pay all again? That would seem slack. Also how long would it take and would my site be down during the transfer/upgrade? Thanks, Artin __________________ http://nobody-listened.org IP: 72.29.93.65 Hostname: pass65

July 9th, 2008, 5:01 AM	#2 (permalink)
fury Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in MN > USA Hosted on pass84 962 posts Gave thanks: 48 Thanked 43 times	I would open a ticket with the sales department regarding this. They will be able to best answer your question. __________________ fury™ - not helping the situation since 1987 robmonroe.net \| \| bullsux.com

July 9th, 2008, 5:03 AM	#3 (permalink)
Artin Registered User Comfy Contributor Joined in Feb 2006 Lives in Australia 101 posts Gave thanks: 5 Thanked 3 times	Ok thanks Artin __________________ http://nobody-listened.org IP: 72.29.93.65 Hostname: pass65

July 9th, 2008, 5:14 AM	#4 (permalink)
Artin Registered User Comfy Contributor Joined in Feb 2006 Lives in Australia 101 posts Gave thanks: 5 Thanked 3 times	Ticket ID: MAU-863879 In case any surpass staff is checking this thread out :P Artin __________________ http://nobody-listened.org IP: 72.29.93.65 Hostname: pass65

July 9th, 2008, 11:37 PM	#5 (permalink)
Artin Registered User Comfy Contributor Joined in Feb 2006 Lives in Australia 101 posts Gave thanks: 5 Thanked 3 times	hopefully someone can look at this ticket :P KEV-527626 Artin __________________ http://nobody-listened.org IP: 72.29.93.65 Hostname: pass65

July 9th, 2008, 11:40 PM	#6 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	The ticket is open with our Support Division. Someone will get back to you shortly. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

July 9th, 2008, 11:42 PM	#7 (permalink)
Artin Registered User Comfy Contributor Joined in Feb 2006 Lives in Australia 101 posts Gave thanks: 5 Thanked 3 times	Ok thanks, hopefully it can be done Artin __________________ http://nobody-listened.org IP: 72.29.93.65 Hostname: pass65

July 9th, 2008, 11:44 PM	#8 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	It shouldn't be a problem. Feel free to post back here if it doesn't work out. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search