my 4th downtime this week... - Page 2

**Dan** · August 7th, 2008, 11:41 AM

Did you open up a ticket with the details and the site you think might be causing it? If you send me a ticket ID I can check on that for ya

dad · August 7th, 2008, 12:03 PM

i did that RCI-623171 thanks

**Dan** · August 7th, 2008, 2:09 PM

I think I found the issue. Going to check with an abuse admin real quick and then will update your ticket if that is the issue

dad · August 7th, 2008, 3:51 PM

dan i see why that site was an issue. i have temporarily suspended it until i can contact the owner and come to a solution. Also i see why i was a bit misguided to which site it was as i took over a reseller account for someone from hostdime some time ago after the bill wasnt being paid regularly and i was asked to look after it. that reseller account was the one i thought was the issue.

meanwhile i have sent another support ticket in response to the last one sent me regarding kernal panics?? and the need for hardware diagnosis. i am unsure if this is needed but i have gone offline a few times today.

dad · August 8th, 2008, 7:18 AM

wow 2 reboots this morning and in the process again.i just ordered some ram to be installed. should be there tueday.i am unsure if i should just keep rebooting when im here or just take it offline till i get the ram replaced

**Bigjohn** · August 8th, 2008, 8:21 AM

Quote:

Originally Posted by dad

wow 2 reboots this morning and in the process again.i just ordered some ram to be installed. should be there tueday.i am unsure if i should just keep rebooting when im here or just take it offline till i get the ram replaced

is there abuse? or some other account causing the issue?

If so, leave them suspended until you get the situation rectified.

**removed** · August 8th, 2008, 8:23 AM

It's bad RAM.

**Bigjohn** · August 8th, 2008, 4:21 PM

Bad ram? Should not surpass replace defective part free?

dad · August 8th, 2008, 4:35 PM

its a colocation so it is my responsibility. they didnt have any of what i needed in stock so i have had to order some in

August 7th, 2008, 11:41 AM	#10 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,689 posts Gave thanks: 145 Thanked 178 times	Did you open up a ticket with the details and the site you think might be causing it? If you send me a ticket ID I can check on that for ya __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

August 7th, 2008, 12:03 PM	#11 (permalink)
dad Registered User On a golden path... Joined in Jan 2004 Lives in orillia canada Hosted on solacehosting 435 posts Gave thanks: 4 Thanked 16 times	i did that RCI-623171 thanks __________________ "colocation" is a nice way to say im codependant on surpass www.solacehosting.com www.christopherforlife.com

August 7th, 2008, 2:09 PM	#12 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,689 posts Gave thanks: 145 Thanked 178 times	I think I found the issue. Going to check with an abuse admin real quick and then will update your ticket if that is the issue __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

August 7th, 2008, 3:51 PM	#13 (permalink)
dad Registered User On a golden path... Joined in Jan 2004 Lives in orillia canada Hosted on solacehosting 435 posts Gave thanks: 4 Thanked 16 times	dan i see why that site was an issue. i have temporarily suspended it until i can contact the owner and come to a solution. Also i see why i was a bit misguided to which site it was as i took over a reseller account for someone from hostdime some time ago after the bill wasnt being paid regularly and i was asked to look after it. that reseller account was the one i thought was the issue. meanwhile i have sent another support ticket in response to the last one sent me regarding kernal panics?? and the need for hardware diagnosis. i am unsure if this is needed but i have gone offline a few times today. __________________ "colocation" is a nice way to say im codependant on surpass www.solacehosting.com www.christopherforlife.com

August 8th, 2008, 7:18 AM	#14 (permalink)
dad Registered User On a golden path... Joined in Jan 2004 Lives in orillia canada Hosted on solacehosting 435 posts Gave thanks: 4 Thanked 16 times	wow 2 reboots this morning and in the process again.i just ordered some ram to be installed. should be there tueday.i am unsure if i should just keep rebooting when im here or just take it offline till i get the ram replaced __________________ "colocation" is a nice way to say im codependant on surpass www.solacehosting.com www.christopherforlife.com

August 8th, 2008, 8:23 AM	#16 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,794 posts Gave thanks: 10 Thanked 277 times	It's bad RAM. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

August 8th, 2008, 4:21 PM	#17 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,366 posts Gave thanks: 25 Thanked 94 times	Bad ram? Should not surpass replace defective part free? __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

August 8th, 2008, 4:35 PM	#18 (permalink)
dad Registered User On a golden path... Joined in Jan 2004 Lives in orillia canada Hosted on solacehosting 435 posts Gave thanks: 4 Thanked 16 times	its a colocation so it is my responsibility. they didnt have any of what i needed in stock so i have had to order some in __________________ "colocation" is a nice way to say im codependant on surpass www.solacehosting.com www.christopherforlife.com

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