what's wrong - Page 2

ylw · April 21st, 2004, 2:18 PM

by the way, here is the ticket i opened:

LGO-17027

chris916 · April 21st, 2004, 2:19 PM

I am one of the co-webmasters of this site, along with the original poster ylw. So where are the Surpass guys anyway? WE NEED YOUR HELP!!

**Emmanuel** · April 21st, 2004, 4:15 PM

Dear Client,

We are here, you just posted less then 3 hours ago and have gotten a response

I just checked in the helpdesk there is no new ticket from you, the ticket you
posted your last reply just confirmed you got the info:

------------------------------------------------------------------------
posted on 20 Apr 2004 05:41:33 PM
yes i already paid and got the following mail:

Operating System: Red Hat Linux 9.0
Server Specifications:

Processor Info

Processor #1 Vendor: GenuineIntel
Processor #1 Name: Intel(R) Celeron CPU 1.70GHz

80 Gig HardDrive

MAIN IP: 66.194.239.122

---------------------------------------------------------------

We don't see in there any mention of any issues as you can see in the ticket
I posted above.

Please send me an email personally to e

surpasshosting.com with details about your issue
in the email. This information is confidential information about your dedicated server.

thank you in advance

ylw · April 21st, 2004, 4:27 PM

Hm.... then I guess I posted wrong ticket number, but I am pretty sure a ticket was opened for it and I also replied to e

surpasshosting.com (i used yahoo email for that and it had a "replied" sign). Could you please search for it? The reply should have about the same content as my original post.

My issue is the IPs of our dedicated host are not reachable, any of them.

Thank you for the prompt reply though I wish our issue can be resolved soon too. Thanks again

**Emmanuel** · April 21st, 2004, 5:07 PM

I just sent you an email let me know if you received it.

I want to make sure you are taken care of thank you.

ylw · April 21st, 2004, 8:13 PM

Quote:

Originally Posted by Emmanuel

I just sent you an email let me know if you received it.

I want to make sure you are taken care of thank you.

Thank you so much for your timely support, really appreciated!!! You guys truely are fast.

**MrCoolDale** · April 21st, 2004, 8:39 PM

you are in good hands with emmanuel, he helped me through everything, and he certainly was quick, and extremely helpful, great guy.

anyway, just wanted to say welcome to surpass, im sure you'll love it. Great service and better support, making one great company - Surpass (my lame attempt at some kind of a slogan, eh, oh well).

:MCD:
:signing out:

April 21st, 2004, 4:15 PM	#12 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,824 posts Gave thanks: 10 Thanked 134 times	server Dear Client, We are here, you just posted less then 3 hours ago and have gotten a response I just checked in the helpdesk there is no new ticket from you, the ticket you posted your last reply just confirmed you got the info: ------------------------------------------------------------------------ posted on 20 Apr 2004 05:41:33 PM yes i already paid and got the following mail: Operating System: Red Hat Linux 9.0 Server Specifications: Processor Info Processor #1 Vendor: GenuineIntel Processor #1 Name: Intel(R) Celeron CPU 1.70GHz 80 Gig HardDrive MAIN IP: 66.194.239.122 --------------------------------------------------------------- We don't see in there any mention of any issues as you can see in the ticket I posted above. Please send me an email personally to esurpasshosting.com with details about your issue in the email. This information is confidential information about your dedicated server. thank you in advance __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

April 21st, 2004, 4:27 PM	#13 (permalink)
ylw Registered User Fresh Surpasser Joined in Apr 2004 7 posts Gave thanks: 0 Thanked 0 times	Hm.... then I guess I posted wrong ticket number, but I am pretty sure a ticket was opened for it and I also replied to esurpasshosting.com (i used yahoo email for that and it had a "replied" sign). Could you please search for it? The reply should have about the same content as my original post. My issue is the IPs of our dedicated host are not reachable, any of them. Thank you for the prompt reply though I wish our issue can be resolved soon too. Thanks again

April 21st, 2004, 5:07 PM	#14 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,824 posts Gave thanks: 10 Thanked 134 times	server I just sent you an email let me know if you received it. I want to make sure you are taken care of thank you. __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

April 21st, 2004, 8:39 PM	#16 (permalink)
MrCoolDale Uniquely Me Super #1 Joined in Nov 2003 Lives in Anywhere Hosted on Pass 2,660 posts Gave thanks: 0 Thanked 0 times	you are in good hands with emmanuel, he helped me through everything, and he certainly was quick, and extremely helpful, great guy. anyway, just wanted to say welcome to surpass, im sure you'll love it. Great service and better support, making one great company - Surpass (my lame attempt at some kind of a slogan, eh, oh well). :MCD: :signing out: __________________ Server: Pass Website: MrCoolDale.com Current Project: As Of Yet - Uniquely Me Co-Winner: 2004 Surpassies - Ultimate Surpasser

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April 21st, 2004, 2:18 PM	#10 (permalink)
ylw Registered User Fresh Surpasser Joined in Apr 2004 7 posts Gave thanks: 0 Thanked 0 times	by the way, here is the ticket i opened: LGO-17027

April 21st, 2004, 2:19 PM	#11 (permalink)
chris916 Registered User Fresh Surpasser Joined in Apr 2004 1 posts Gave thanks: 0 Thanked 0 times	I am one of the co-webmasters of this site, along with the original poster ylw. So where are the Surpass guys anyway? WE NEED YOUR HELP!!

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