ylw

Hi,

We signed up for dedicated server hosting plan several days ago, and paid the fee the day before yesterday. Finally we got your email about our account and IP yesterday but couldn't SSH or even ping the IPs. I've emailed you guys and even opened a ticket ever since morning of yesterday but got NO RESPONSE!!!??? I couldn't understand why most of users give you guys praise of fast response time!

Please do something about it. Our "supposely" IP addresses are: 66.194.239.122 - 66.194.239.126 where MAIN IP: 66.194.239.122

Timely response will be appreciated

Bigjohn

welcome (from another user).

did you email this to supportsurpasshosting.com?

I know that they had some issues with domain servers over the past day. It's also possible that your ISP is blocking mail from Surpass with a bad spam filter. I've noticed that their 'autoreplies' are being flagged as SPAM by Spam Assassin.

John

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George

Please also include your real name, server and account name when contacting the support service.

Thanks.

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ylw

My real name is "Linwei Yang", and server is a dedicated one which we don't know the name, we don't know the account name either, it was not included in the email you sent to us. I will include part of the email below.

Thanks for replying so quick

================================
Hello,

We are pleased to present you with your SurpassHosting server which has been successfully setup and installed. Here is the information pertaining to your dedicated server:


Operating System: Red Hat Linux 9.0
Server Specifications:

Processor Info

Processor #1 Vendor: GenuineIntel
Processor #1 Name: Intel(R) Celeron CPU 1.70GHz



80 Gig HardDrive

MAIN IP: 66.194.239.122 <-- Use this to connect to your server via SSH or web.

Initial IP address allocation: 66.194.239.122 - 66.194.239.126



user: root

pass: xxxxxx

Travis

this is just a guess but try the ip addresses 66.194.239.22 - 66.194.239.26

ylw

well.... i did email to support and i do check my spam folder and noticed some of their emails are considered as spam.

Travis

did you try the ip addresses i posted?

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ylw

there are responses but wrong password, i guess that's someone else's server.

i doubt there is a good posibility someone consectively adding extra "1" at 3 places. thanks for the suggestion though.

Travis

dang! was worth a try though!

__________________
"A lot of people are waiting for Martin Luther King or Mahatma Gandhi to come back -- but they are gone. We are it. It is up to us. It is up to you."
— Marian Wright Edelman