Travis

There needs to be a separate support system for dedicated clients or a way to forward it right to 3rd level support (whatever the best one is) because I’m kina getting tired of explaining to the first people what the problem is and they talk back about how its not available anymore (the new cpanel) lol and it would speed up support for us a few minutes buy going right to the people that can help. I think that 99% of the dedicated clients don’t ever need support from the first people.

Maybe something like dedicatedsurpasshosting.com for support for dedicated problems

Or maybe a notification so it goes right to the people that can help us.

Again this is just a suggestion..

__________________
"A lot of people are waiting for Martin Luther King or Mahatma Gandhi to come back -- but they are gone. We are it. It is up to us. It is up to you."
— Marian Wright Edelman

whitey

true that!!!

here is an example, note this is my second ticket i submitted about the case

Me: Whats going on with my scripta?
Support: What do you mean whats going on with it?
Me: I still don't have it
Support: Ok we will get it taken care of


wtf!! why did he right back with whats going on with it when it wasn't even installed on the machine!!!!

SmartGuy

You need to tell him that it's gone.

You could have meant
A) Some programs are missing
B) None of the programs will install
C) It's not there
D) It's an outdated version
E) Many other things

How is support supposed to know which one it is? They aren't psychic.... I don't think.

whitey

i would think the giveaway on the problem would be that it would be my SECOND request on the same subject! dunno, just seems obvious to me

Kayla

If you are opening new tickets, and ask questions out of the blue like that, it isn't going to allow the support team to help you any faster. Sorry. With the amount of tickets they get, it is impossible to remember each person who is sending in another ticket most of the time. I have to agree with what SmartGuy stated. Each time you send in a ticket, you need to explain what you need so that nothing is unclear.

whitey

ok, i figured your system would group tickets together by sender or user. Apparently not.

I hope to not contact support in the future, so hopefully I will not have to worry about these occurences

Travis

once the server gets going good its great!

you should know a fair bit for being a windows wiz

__________________
"A lot of people are waiting for Martin Luther King or Mahatma Gandhi to come back -- but they are gone. We are it. It is up to us. It is up to you."
— Marian Wright Edelman

Travis

Any thought's on this?

__________________
"A lot of people are waiting for Martin Luther King or Mahatma Gandhi to come back -- but they are gone. We are it. It is up to us. It is up to you."
— Marian Wright Edelman