Uptime.

Brad · June 30th, 2004, 4:35 PM

I'm curious to know if anyone else with a Dedicated server is noticing random downtime, where their server is off the net for a few mins, then real slow for a few more mins afterwords. The server itself isn't crashing, it's just loosing net conectivity.

I want to know if it's just my server, and if I should look into it on my end, or if it's happening to others, and it's Surpass' problem. It's been happening for about 3 days now, and getting worse.

**Bigjohn** · June 30th, 2004, 5:17 PM

see the annoucements... they're doing stuff with the routers - adding more redundant bandwidth to the data center.

siweb · July 1st, 2004, 2:32 AM

It's not just your server Brad. :spineyes:

**Travis** · July 1st, 2004, 2:47 AM

Me i dont mind about the speed because if i can get a file i dont care wether or not it takes 5 min or 2 days as long as i get the file

My customers on the other hand want it very fast! :P

whitey · July 8th, 2004, 10:32 AM

the random downtime is quite annoying.... seems like every week i am down. I would suggest in the future you maybe e-mail out a schedule of planned outages or even do these at night?

**bassdaddy777** · July 8th, 2004, 10:55 AM

Have you signed-up for your server's notification mailings?
With customers and site visitors in every time zone - when is "night"?

People complain about potholes in the streets and then they complain when the road is closed for repairs.

By the way, 99.5% uptime equals 3.6 hours a month of downtime!

**sam** · July 8th, 2004, 11:01 AM

If a server is down/inaccesible it's important to email support. speculating in a thread isn't going to help anyone.

there are some router changes happening.

understand that we are talking about equipment that is not on closeout special at compUSA. If we want to be able to get Level III support with the vendor in the event of an issue it must be done during business hours.

that rules many weekends and evenings out.

This is a regretable consequence and frustrating for some customers, because the occasional outages may happen during the business day. However, with hosting there is no perfect time for maintenance/upgrades.

Upgrades and improvements are done to make things better, not worse.

Thanks for your patience in advance.

whitey · July 8th, 2004, 11:08 AM

Quote:

Originally Posted by bassdaddy777

Have you signed-up for your server's notification mailings?
With customers and site visitors in every time zone - when is "night"?

People complain about potholes in the streets and then they complain when the road is closed for repairs.

By the way, 99.5% uptime equals 3.6 hours a month of downtime!

they are located East Coast, outages should be on east coast time... everyone knows that.

never saw that downtime figure before, if i did I wouldn't have hosted here. But its no biggy anymore I bought my new box and will be hosting it where i work with our 99.9% uptime.

and I live in pittsburgh, PA so don't talk to me about potholes and road closings.. if you ever driven our roads you would know what i mean

**bassdaddy777** · July 8th, 2004, 11:45 AM

I didn't say that was a "downtime figure". I was trying to say that even at nearly perfect, there will be times when a site is unavailable.

Do you hold yourself to 99.5% uptime? If you work 40 hours per week, 52 weeks a year, you can only miss 10.4 hours a year before you are fired!

Surpass does a great job of keeping our sites running. If you find out how to guarantee a 99.9% uptime, please return and enlighten us.

June 30th, 2004, 4:35 PM	#1 (permalink)
Brad Registered User Fresh Surpasser Joined in Sep 2003 Hosted on thespiff.lightfyre.net 19 posts Gave thanks: 0 Thanked 0 times	Uptime. I'm curious to know if anyone else with a Dedicated server is noticing random downtime, where their server is off the net for a few mins, then real slow for a few more mins afterwords. The server itself isn't crashing, it's just loosing net conectivity. I want to know if it's just my server, and if I should look into it on my end, or if it's happening to others, and it's Surpass' problem. It's been happening for about 3 days now, and getting worse. __________________ Server: Dedicated, thespiff.lightfyre.net

June 30th, 2004, 5:17 PM	#2 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,365 posts Gave thanks: 25 Thanked 94 times	see the annoucements... they're doing stuff with the routers - adding more redundant bandwidth to the data center. __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

July 1st, 2004, 2:47 AM	#4 (permalink)
Travis ubuntu Fan Super #1 Joined in Nov 2003 Lives in Calgary Alberta Canada 2,724 posts Gave thanks: 0 Thanked 0 times	Me i dont mind about the speed because if i can get a file i dont care wether or not it takes 5 min or 2 days as long as i get the file My customers on the other hand want it very fast! :P __________________ "A lot of people are waiting for Martin Luther King or Mahatma Gandhi to come back -- but they are gone. We are it. It is up to us. It is up to you." — Marian Wright Edelman

July 8th, 2004, 10:55 AM	#6 (permalink)
bassdaddy777 The Coolness Excelling Contributor Joined in May 2003 Lives in Sandpoint, Idaho Hosted on Dime5 862 posts Gave thanks: 0 Thanked 0 times	Have you signed-up for your server's notification mailings? With customers and site visitors in every time zone - when is "night"? People complain about potholes in the streets and then they complain when the road is closed for repairs. By the way, 99.5% uptime equals 3.6 hours a month of downtime! __________________ Bronze Reseller Pass36

July 8th, 2004, 11:45 AM	#9 (permalink)
bassdaddy777 The Coolness Excelling Contributor Joined in May 2003 Lives in Sandpoint, Idaho Hosted on Dime5 862 posts Gave thanks: 0 Thanked 0 times	I didn't say that was a "downtime figure". I was trying to say that even at nearly perfect, there will be times when a site is unavailable. Do you hold yourself to 99.5% uptime? If you work 40 hours per week, 52 weeks a year, you can only miss 10.4 hours a year before you are fired! Surpass does a great job of keeping our sites running. If you find out how to guarantee a 99.9% uptime, please return and enlighten us. __________________ Bronze Reseller Pass36

July 1st, 2004, 2:32 AM	#3 (permalink)
siweb Registered User Seasoned Poster Joined in Aug 2003 30 posts Gave thanks: 0 Thanked 0 times	It's not just your server Brad. :spineyes:

July 8th, 2004, 10:32 AM	#5 (permalink)
whitey Registered User Seasoned Poster Joined in Jun 2004 37 posts Gave thanks: 0 Thanked 0 times	the random downtime is quite annoying.... seems like every week i am down. I would suggest in the future you maybe e-mail out a schedule of planned outages or even do these at night?

July 8th, 2004, 11:01 AM	#7 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	If a server is down/inaccesible it's important to email support. speculating in a thread isn't going to help anyone. there are some router changes happening. understand that we are talking about equipment that is not on closeout special at compUSA. If we want to be able to get Level III support with the vendor in the event of an issue it must be done during business hours. that rules many weekends and evenings out. This is a regretable consequence and frustrating for some customers, because the occasional outages may happen during the business day. However, with hosting there is no perfect time for maintenance/upgrades. Upgrades and improvements are done to make things better, not worse. Thanks for your patience in advance.

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