moving from "Max" shared hosting..

cataline · October 21st, 2004, 2:40 AM

dear all,

I was previously using "Max", today I just get my "dedicated server" set up by Surpass.

I have a few questions, but I don't know if the support is working at this hour.

hope any gurus on the site will be able to help me.

1. If I need to transfer all my web contents from my "Max" account, do I need to go to the "Account functions" and click on "Create a New Account" even all I want to host is one website only?

2. how to FTP to my dedicated server root directory? I've used the provided "WHM username and password", but it's not working at all. From the e-mail I got from Surpass regarding my dedicated server setup, that's the only info I got regarding username and password and in the e-mail it saids I can FTP to my "Main IP" for my account and any account I created. any suggestions?

thanks in advance for any hlep. I know I should contact the support, but it's not the office hour and I try my luck here.

best regards

Cataline

October 21st, 2004, 2:56 AM

I'm sure if you ask support by opening a ticket they will do a transfer for you. Just copy what you said here and paste it in the ticket.

cataline · October 21st, 2004, 3:03 AM

hello oc12,

thanks for your suggestion. as I said, I post it here is "I'm not sure if anyone is working in this hour 2:56am". And I need it done before office hour starts tomorrow morning. anyway I try to send the ticket to support now.

But still if anyone know the answers, please direct me a bit to the right way to set it.

thanks a million.

best regards

Cataline

**Ehaanaes** · October 21st, 2004, 7:18 AM

Hey. You need to use the transfer account with account password option.

You enter the IP of the server with the Max hosting plan.
Enter the login-name of the account and enter the password. Then it will probably take a good while to transfer it. So be patient.

If you need any more help just contact me via one of my IM's.
Happy to help a new dedi-surpasser.

cataline · October 21st, 2004, 7:25 AM

thanks Ehaanaes,

I'm using the "transfer account" now. The only problem is my previous attempt did not transfer all file contents. Some folder is smaller in size then in the "max" plan.

Now I'm trying the whhole process again. hope I get alll the contents transfered.

thanks again for all the help

**Ehaanaes** · October 21st, 2004, 7:28 AM

Oh yeah, reminded me. You need to at least have the space available on the account as you have used as it makes the backup to a file. I have had problems with that before.
So if you can tell me how much space you have used and how much you have free it would help.

Edit: And if you get any error-messages. Copy/Paste them here so i can take a look.

cataline · October 21st, 2004, 7:55 AM

hello ehaanaes

In my "Max": Disk usage 2105.16 Megabytes

in my "dedicated" after transer: Disk usage 1118.34 Megabytes

so I believe my problem is not the same as your problem as I got much more space available in my dedicated then my previous "Max".

And there is no error-messages.

so it's event more strange. but I'm trying the 2nd attempt now.

thanks again

**Bigjohn** · October 21st, 2004, 8:16 AM

Do you store your email on the server? it might not have copied over... It also might not have copied all the "awstats" logs and such....

John

**Ehaanaes** · October 21st, 2004, 8:26 AM

Quote:

Originally Posted by cataline

hello ehaanaes

In my "Max": Disk usage 2105.16 Megabytes

in my "dedicated" after transer: Disk usage 1118.34 Megabytes

so I believe my problem is not the same as your problem as I got much more space available in my dedicated then my previous "Max".

And there is no error-messages.

so it's event more strange. but I'm trying the 2nd attempt now.

thanks again

That was not what i meant.
I mean. You have to have enough free space in the account you are transferring FROM. But when i take a look at the shared page i see you have almost 18 gig left..

Anyway. mail support and ask if they can take a look at it for you?

October 21st, 2004, 2:40 AM	#1 (permalink)
cataline Registered User Fresh Surpasser Joined in Oct 2004 21 posts Gave thanks: 0 Thanked 0 times	moving from "Max" shared hosting.. dear all, I was previously using "Max", today I just get my "dedicated server" set up by Surpass. I have a few questions, but I don't know if the support is working at this hour. hope any gurus on the site will be able to help me. 1. If I need to transfer all my web contents from my "Max" account, do I need to go to the "Account functions" and click on "Create a New Account" even all I want to host is one website only? 2. how to FTP to my dedicated server root directory? I've used the provided "WHM username and password", but it's not working at all. From the e-mail I got from Surpass regarding my dedicated server setup, that's the only info I got regarding username and password and in the e-mail it saids I can FTP to my "Main IP" for my account and any account I created. any suggestions? thanks in advance for any hlep. I know I should contact the support, but it's not the office hour and I try my luck here. best regards Cataline

October 21st, 2004, 7:18 AM	#4 (permalink)
Ehaanaes Forum Moderator Super #1 Joined in Aug 2003 Lives in Norway Hosted on Minerva 1,215 posts Gave thanks: 0 Thanked 0 times	Hey. You need to use the transfer account with account password option. You enter the IP of the server with the Max hosting plan. Enter the login-name of the account and enter the password. Then it will probably take a good while to transfer it. So be patient. If you need any more help just contact me via one of my IM's. Happy to help a new dedi-surpasser. __________________ Owner of Minerva and Server :: Beatiful P4's Surpass http://www.case-spider.com Winner of the Surpassies 2004 - Most Spirit. :bravo: Google = Friend!

October 21st, 2004, 7:28 AM	#6 (permalink)
Ehaanaes Forum Moderator Super #1 Joined in Aug 2003 Lives in Norway Hosted on Minerva 1,215 posts Gave thanks: 0 Thanked 0 times	Oh yeah, reminded me. You need to at least have the space available on the account as you have used as it makes the backup to a file. I have had problems with that before. So if you can tell me how much space you have used and how much you have free it would help. Edit: And if you get any error-messages. Copy/Paste them here so i can take a look. __________________ Owner of Minerva and Server :: Beatiful P4's Surpass http://www.case-spider.com Winner of the Surpassies 2004 - Most Spirit. :bravo: Google = Friend!

October 21st, 2004, 8:16 AM	#8 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,337 posts Gave thanks: 23 Thanked 93 times	Do you store your email on the server? it might not have copied over... It also might not have copied all the "awstats" logs and such.... John __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

October 21st, 2004, 2:56 AM	#2 (permalink)
Dark Matter Guest n/a posts	I'm sure if you ask support by opening a ticket they will do a transfer for you. Just copy what you said here and paste it in the ticket.

October 21st, 2004, 3:03 AM	#3 (permalink)
cataline Registered User Fresh Surpasser Joined in Oct 2004 21 posts Gave thanks: 0 Thanked 0 times	hello oc12, thanks for your suggestion. as I said, I post it here is "I'm not sure if anyone is working in this hour 2:56am". And I need it done before office hour starts tomorrow morning. anyway I try to send the ticket to support now. But still if anyone know the answers, please direct me a bit to the right way to set it. thanks a million. best regards Cataline

October 21st, 2004, 7:25 AM	#5 (permalink)
cataline Registered User Fresh Surpasser Joined in Oct 2004 21 posts Gave thanks: 0 Thanked 0 times	thanks Ehaanaes, I'm using the "transfer account" now. The only problem is my previous attempt did not transfer all file contents. Some folder is smaller in size then in the "max" plan. Now I'm trying the whhole process again. hope I get alll the contents transfered. thanks again for all the help

October 21st, 2004, 7:55 AM	#7 (permalink)
cataline Registered User Fresh Surpasser Joined in Oct 2004 21 posts Gave thanks: 0 Thanked 0 times	hello ehaanaes In my "Max": Disk usage 2105.16 Megabytes in my "dedicated" after transer: Disk usage 1118.34 Megabytes so I believe my problem is not the same as your problem as I got much more space available in my dedicated then my previous "Max". And there is no error-messages. so it's event more strange. but I'm trying the 2nd attempt now. thanks again

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)