Ok So

**AlexH** · September 13th, 2003, 5:19 PM

I want to upgrade my account, so I did a search on the boards and came up with three different email addresses to send to:

salessurpasshosting.com
billingsurpasshosting.com
upgradessurpasshosting.com

and I'm wondering which one to send to. I've already send an email to upgrades

surpasshosting.com since that's what it said to do in this topic. Also, even though I just sent the email about half an hour ago, I was wondering how long (on average) it takes for you guys to get the email and do the upgrade.

Thanks,

:surpass:

**Kayla** · September 13th, 2003, 6:26 PM

Ah, we should make that more clear.

Upgrades :-) But any of those will do... but you are supposed to email upgrades.

There are currently 5 tech support guys online and you should have that upgrade done in no time.

**AlexH** · September 14th, 2003, 4:27 PM

Can I get a definition of 'in no time'? It's now been a day (and although it is the weekend) it shouldn't take this long to do a simple upgrade should it?

Not to be impatient or anything.

**Emmanuel** · September 14th, 2003, 9:28 PM

wbie,

what is the ticket #?

**Emmanuel** · September 14th, 2003, 9:38 PM

Nevermind
I found it

I apologize I put it aside last night to answer it and oversaw it

sorry :angelic:

September 13th, 2003, 5:19 PM	#1 (permalink)
AlexH Peaches! Excelling Contributor Joined in Jul 2003 Lives in Ottawa, Ontario, Canada Hosted on Jose, Pass19 564 posts Gave thanks: 0 Thanked 0 times	I want to upgrade my account, so I did a search on the boards and came up with three different email addresses to send to: salessurpasshosting.com billingsurpasshosting.com upgradessurpasshosting.com and I'm wondering which one to send to. I've already send an email to upgradessurpasshosting.com since that's what it said to do in this topic. Also, even though I just sent the email about half an hour ago, I was wondering how long (on average) it takes for you guys to get the email and do the upgrade. Thanks, :surpass: __________________ alex.honeywell [ seigousei.net - pass19, binuweb.com - jose ]

September 13th, 2003, 6:26 PM	#2 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Ah, we should make that more clear. Upgrades :-) But any of those will do... but you are supposed to email upgrades. There are currently 5 tech support guys online and you should have that upgrade done in no time. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

September 14th, 2003, 4:27 PM	#3 (permalink)
AlexH Peaches! Excelling Contributor Joined in Jul 2003 Lives in Ottawa, Ontario, Canada Hosted on Jose, Pass19 564 posts Gave thanks: 0 Thanked 0 times	Can I get a definition of 'in no time'? It's now been a day (and although it is the weekend) it shouldn't take this long to do a simple upgrade should it? Not to be impatient or anything. __________________ alex.honeywell [ seigousei.net - pass19, binuweb.com - jose ]

September 14th, 2003, 9:28 PM	#4 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,824 posts Gave thanks: 10 Thanked 134 times	wbie, what is the ticket #? __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

September 14th, 2003, 9:38 PM	#5 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,824 posts Gave thanks: 10 Thanked 134 times	Nevermind I found it I apologize I put it aside last night to answer it and oversaw it sorry :angelic: __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

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