Bought hosting - where are the account details?

Klian · February 28th, 2005, 10:30 AM

Hi:

This morning I ve tried to register a new account. I received a blank screen before putting the CC details.

Ok, I tried it again...and all right. I was billed...But I havent received the account information yet. Is it normal ?

I only received this email

I hide personal details)

Quote:

Hello,

On {{order_date}}, a new client {{active_server_name}}

Here are the details:

Client: xxxx
Domain: xxx.com
Package Ordered: Standard
Addons Ordered:
- No account addons ordered

Payment Type: 2Checkout
Total Due Today: 4.94

This order will rebill at a rate of 4.94 monthly

Thank you.

I cant access to desk.surpasshosting.com now

Thanks

Your AutoPilot

This message was generated on: 02/28/2005 07:52:55 am

**sam** · February 28th, 2005, 10:38 AM

the desk works at this time.

if you still haven't received account details - send an email to billing with domain name and your billing address so they can investigate.

Klian · February 28th, 2005, 10:43 AM

Ok. Ticket sent

**sam** · February 28th, 2005, 10:46 AM

Have faith. Smooth sailing is coming.

Klian · February 28th, 2005, 12:15 PM

No reply after 1:15h . And no account details after almost 4 hours

Klian · February 28th, 2005, 1:18 PM

Nothing yet....

Kayla said in another post

Quote:

Sales for a fact responds within 30 minutes Monday through Friday during business hours.

Is it 12PM on Monday a business hour ? I think that yes.

Sorry but I hate this situation.

**sam** · February 28th, 2005, 1:35 PM

Klian - post the ticket ID please.

Klian · February 28th, 2005, 1:42 PM

here you are: FEQ-29025

**sam** · February 28th, 2005, 2:34 PM

klian please check your tikotech account - should be golden now.

February 28th, 2005, 10:43 AM	#3 (permalink)
Klian Registered User Seasoned Poster Joined in May 2004 62 posts Gave thanks: 0 Thanked 0 times	Ok. Ticket sent __________________ Hi

February 28th, 2005, 12:15 PM	#5 (permalink)
Klian Registered User Seasoned Poster Joined in May 2004 62 posts Gave thanks: 0 Thanked 0 times	No reply after 1:15h . And no account details after almost 4 hours __________________ Hi

February 28th, 2005, 1:42 PM	#8 (permalink)
Klian Registered User Seasoned Poster Joined in May 2004 62 posts Gave thanks: 0 Thanked 0 times	here you are: FEQ-29025 __________________ Hi

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February 28th, 2005, 10:38 AM	#2 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	the desk works at this time. if you still haven't received account details - send an email to billing with domain name and your billing address so they can investigate.

February 28th, 2005, 10:46 AM	#4 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	Have faith. Smooth sailing is coming.

February 28th, 2005, 1:35 PM	#7 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	Klian - post the ticket ID please.

February 28th, 2005, 2:34 PM	#9 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	klian please check your tikotech account - should be golden now.

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