How long.... - Page 3

**Kayla** · April 11th, 2005, 3:00 PM

Quote:

Originally Posted by removed

Awesome! Maybe Surpass should consider something like this... (hi Kayla)

We would rather look at the info ourselves, the mailing and billing address, IP addresses and do a total in-house analysis.

Metapro · April 11th, 2005, 3:16 PM

The only thing i can say is that Surpass has gone slow, i am now waiting 24h for a reply to upgrade, half a year ago i never waited longer than 4-5 hours for a reply.

**Kayla** · April 11th, 2005, 3:17 PM

Someone is being trained today in the sales department, probably why. Then again, I only see 3 tickets in upgrades. So maybe reply back to your ticket and see what happens. Not sure.

**Kayla** · April 11th, 2005, 3:17 PM

Actually make that 1 ticket. And that ticket was last modified 8 minutes ago.

What is your ticket ID?

Metapro · April 11th, 2005, 3:19 PM

I used the Upgrade Form, i never got a ticket ID, nor a Mail with my order(upgrade) details or any reply.

**Kayla** · April 11th, 2005, 3:21 PM

That was the proper way to do it then, using the upgrade form. No reply is given except for a speedy reply a few hours afterwards confirming how you want to pay.

Except you don't seem to have it. Can you give here the email address you used to submit, or your domain name that is listed in the form.

**Kayla** · April 11th, 2005, 3:23 PM

Sorry, only those in purple can use PMs.

Metapro · April 11th, 2005, 3:24 PM

Purple? I dont understand this rule...

I just wanted to send a PM to you, but the Board says i dont have the right to do...

So ok...the domain is "internetserver.name"

**Kayla** · April 11th, 2005, 3:29 PM

Ah, I see what happened. You were replied to about 2 hours later, but they forgot to put your email address into the reply, and the reply didn't get to you. So the ticket was on hold awaiting on a response, but none could be had.

Feel free in the future to email sales

surpasshosting.com if you have waited too long. Things like this can happen sometimes and an email can clear it up.

I have opened the ticket and it will be done within the next few minutes.

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April 11th, 2005, 3:16 PM	#20 (permalink)
Metapro Registered User Seasoned Poster Joined in Jul 2004 62 posts Gave thanks: 0 Thanked 0 times	The only thing i can say is that Surpass has gone slow, i am now waiting 24h for a reply to upgrade, half a year ago i never waited longer than 4-5 hours for a reply.

April 11th, 2005, 3:17 PM	#21 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Someone is being trained today in the sales department, probably why. Then again, I only see 3 tickets in upgrades. So maybe reply back to your ticket and see what happens. Not sure.

April 11th, 2005, 3:17 PM	#22 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Actually make that 1 ticket. And that ticket was last modified 8 minutes ago. What is your ticket ID?

April 11th, 2005, 3:19 PM	#23 (permalink)
Metapro Registered User Seasoned Poster Joined in Jul 2004 62 posts Gave thanks: 0 Thanked 0 times	I used the Upgrade Form, i never got a ticket ID, nor a Mail with my order(upgrade) details or any reply.

April 11th, 2005, 3:21 PM	#24 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	That was the proper way to do it then, using the upgrade form. No reply is given except for a speedy reply a few hours afterwards confirming how you want to pay. Except you don't seem to have it. Can you give here the email address you used to submit, or your domain name that is listed in the form.

April 11th, 2005, 3:23 PM	#25 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Sorry, only those in purple can use PMs.

April 11th, 2005, 3:24 PM	#26 (permalink)
Metapro Registered User Seasoned Poster Joined in Jul 2004 62 posts Gave thanks: 0 Thanked 0 times	Purple? I dont understand this rule... I just wanted to send a PM to you, but the Board says i dont have the right to do... So ok...the domain is "internetserver.name"

April 11th, 2005, 3:29 PM	#27 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Ah, I see what happened. You were replied to about 2 hours later, but they forgot to put your email address into the reply, and the reply didn't get to you. So the ticket was on hold awaiting on a response, but none could be had. Feel free in the future to email sales surpasshosting.com if you have waited too long. Things like this can happen sometimes and an email can clear it up. I have opened the ticket and it will be done within the next few minutes.

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