Sales & Support on holidays?

Klian · May 16th, 2005, 8:53 AM

Hi:

Ive got several accounts with surpass.

I wanted another account, and I ordered it 48hours ago. I havent received the account confirmation email.

I submitted a ticket 24hours ago, 0 responses.

Could anybody help me with my account ?

Thanks

**Bigjohn** · May 16th, 2005, 10:14 AM

did you use a non-hosted email? Support does work 24 hours, so you should have received at the very least an automated response.

It can take a few days to make an account - they've been rebuilding a server and working on some issues these past few days.

Klian · May 16th, 2005, 10:20 AM

I used an email hosted in surpass, in another server.

May 16th, 2005, 3:57 PM

It was the weekend, so if you dont get a reply by the end of today. Then maybe bump your ticket. This happens every weekend where people buy on the weekend and have to wait till business hours.

Klian · May 16th, 2005, 5:38 PM

More than 48h is normal ?

And what about the ticket to Support Department ?

**DewKnight** · May 16th, 2005, 6:47 PM

If you didn't receive an auto reply when you submitted the ticket to support, then that means they never received it. Try using a non-hosted email account to send a ticket (Gmail, Yahoo, Hotmail), or go to the support desk and submit it there: http://desk.surpasshosting.com

Klian · May 16th, 2005, 6:49 PM

Ive jsut noticed that support replied my ticket with this message:

Quote:

No this is not normal. I will notify our sales team to make sure all tickets and purchases have been reviewed since yesterday.

That was yesterday...

**David** · May 17th, 2005, 2:57 AM

How'd you miss the ticket?

**removed** · May 17th, 2005, 2:59 AM

Quote:

Originally Posted by David

How'd you miss the ticket?

You know how things get lost in the ol' Inbox. Always the important stuff, too.

May 16th, 2005, 8:53 AM	#1 (permalink)
Klian Registered User Seasoned Poster Joined in May 2004 62 posts Gave thanks: 0 Thanked 0 times	Sales & Support on holidays? Hi: Ive got several accounts with surpass. I wanted another account, and I ordered it 48hours ago. I havent received the account confirmation email. I submitted a ticket 24hours ago, 0 responses. Could anybody help me with my account ? Thanks __________________ Hi

May 16th, 2005, 10:14 AM	#2 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,394 posts Gave thanks: 28 Thanked 94 times	did you use a non-hosted email? Support does work 24 hours, so you should have received at the very least an automated response. It can take a few days to make an account - they've been rebuilding a server and working on some issues these past few days. __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

May 16th, 2005, 10:20 AM	#3 (permalink)
Klian Registered User Seasoned Poster Joined in May 2004 62 posts Gave thanks: 0 Thanked 0 times	I used an email hosted in surpass, in another server. __________________ Hi

May 16th, 2005, 5:38 PM	#5 (permalink)
Klian Registered User Seasoned Poster Joined in May 2004 62 posts Gave thanks: 0 Thanked 0 times	More than 48h is normal ? And what about the ticket to Support Department ? __________________ Hi

May 16th, 2005, 6:47 PM	#6 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,815 posts Gave thanks: 101 Thanked 199 times	If you didn't receive an auto reply when you submitted the ticket to support, then that means they never received it. Try using a non-hosted email account to send a ticket (Gmail, Yahoo, Hotmail), or go to the support desk and submit it there: http://desk.surpasshosting.com __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

May 16th, 2005, 3:57 PM	#4 (permalink)
Dark Matter Guest n/a posts	It was the weekend, so if you dont get a reply by the end of today. Then maybe bump your ticket. This happens every weekend where people buy on the weekend and have to wait till business hours.

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