New Reseller Account Question

dontstay · May 28th, 2005, 3:34 PM

I was considering moving to Surpass, as I have heard so much good stuff about your customer service. And the plans are just.. awesome, for lack of better words.

I have a few questions first and foremost, of course.

I have a reseller with my current host. I understand from reading a previous post that if I request to have my files transferred from my old host to Surpass, I would contact someone and provide them with my CPanel login information and they will transfer my files for me.

What about the other domains that I host with my reseller? If I provide the login information for them as well, would files be transferred? And that would include MySQL databases as well, correct?

And is there a money-back guarantee? I read on another thread there was a 90-day money back guarantee but I've searched the site and see nothing about one.

Thank you so much! The main reason I am switching is because of customer service with my current host... it takes them days before replying to helpdesk tickets and I am getting FED UP with it.

**removed** · May 28th, 2005, 3:51 PM

Quote:

Originally Posted by dontstay

I have a reseller with my current host. I understand from reading a previous post that if I request to have my files transferred from my old host to Surpass, I would contact someone and provide them with my CPanel login information and they will transfer my files for me.

What about the other domains that I host with my reseller? If I provide the login information for them as well, would files be transferred? And that would include MySQL databases as well, correct?

All of that can be done, yeah. I had ~20 accounts moved from my old service to Surpass and everything went just fine, with the exception of a few scripts that were installed by Fantastico.

Quote:

Originally Posted by dontstay

And is there a money-back guarantee? I read on another thread there was a 90-day money back guarantee but I've searched the site and see nothing about one.

There is. I'm not sure of the details, but you can probably email sales and ask or wait for someone who knows for sure to post here.

**Kickersny.com** · May 28th, 2005, 3:58 PM

yeah, there is a 90-day money-back guarantee. They also offer pro-rated refunds, should you decide to cancel midway through a subscription.

dontstay · May 28th, 2005, 4:04 PM

Quote:

Originally Posted by removed

All of that can be done, yeah. I had ~20 accounts moved from my old service to Surpass and everything went just fine, with the exception of a few scripts that were installed by Fantastico.

If I have Wordpress installed via Fantastico, that will transfer over OK, right?

That's a relief to hear, though. I only have maybe 5 - 6 additional accounts that I host (a second domain of mine, my sister's domain, and a couple of friends) so that's really good to hear. Thanks so much.

**removed** · May 28th, 2005, 5:17 PM

Quote:

Originally Posted by dontstay

If I have Wordpress installed via Fantastico, that will transfer over OK, right?

That's a relief to hear, though. I only have maybe 5 - 6 additional accounts that I host (a second domain of mine, my sister's domain, and a couple of friends) so that's really good to hear. Thanks so much.

I'm not quite sure, to tell you the truth. I think one of my reseller domains had problems with the old Wordpress install.

It's best to make a database backup before asking Surpass to move stuff.

dontstay · May 28th, 2005, 5:25 PM

Oh, I would create a backup of my database and my root folder just to be safe, of course hehe.

Thanks everyone for all of your help!

May 28th, 2005, 3:34 PM	#1 (permalink)
dontstay Registered User Fresh Surpasser Joined in May 2005 27 posts Gave thanks: 0 Thanked 0 times	New Reseller Account Question I was considering moving to Surpass, as I have heard so much good stuff about your customer service. And the plans are just.. awesome, for lack of better words. I have a few questions first and foremost, of course. I have a reseller with my current host. I understand from reading a previous post that if I request to have my files transferred from my old host to Surpass, I would contact someone and provide them with my CPanel login information and they will transfer my files for me. What about the other domains that I host with my reseller? If I provide the login information for them as well, would files be transferred? And that would include MySQL databases as well, correct? And is there a money-back guarantee? I read on another thread there was a 90-day money back guarantee but I've searched the site and see nothing about one. Thank you so much! The main reason I am switching is because of customer service with my current host... it takes them days before replying to helpdesk tickets and I am getting FED UP with it. Last edited by dontstay; May 28th, 2005 at 3:35 PM..

May 28th, 2005, 3:58 PM	#3 (permalink)
Kickersny.com Surpass Fan Super #1 Joined in Aug 2004 Hosted on SH58 1,688 posts Gave thanks: 6 Thanked 7 times	yeah, there is a 90-day money-back guarantee. They also offer pro-rated refunds, should you decide to cancel midway through a subscription. __________________ - Evan Charlton \| [site] \| Server - SH58

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May 28th, 2005, 5:25 PM	#6 (permalink)
dontstay Registered User Fresh Surpasser Joined in May 2005 27 posts Gave thanks: 0 Thanked 0 times	Oh, I would create a backup of my database and my root folder just to be safe, of course hehe. Thanks everyone for all of your help!

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