bandwidth on order

August 11th, 2005, 6:09 PM

When I went to submit my order for the Surpass reseller package, it says this:

Resellers: Surpass
3000 MB Web Space
10000 MB Transfer
EMail Addresses:Unlimited

I thought the Surpass package was supposed to have 30GIG, which would be 30000 MB Transfer?

**DewKnight** · August 11th, 2005, 6:12 PM

It is listed as 30 gigs. I think maybe it's just a typo or something. Your main account does get 10 gigs of bandwidth, and then you get the 30 to resell. maybe that is what it is referring to.

**removed** · August 11th, 2005, 8:08 PM

Hmm. This seems to be a pretty common misconception. Maybe Kayla could clear up the system.

**Rai** · August 12th, 2005, 12:05 AM

When you go through to buy a reseller, it (WHM Autopilot) reads the settings for the MAIN account that will be set up... That is the one that Surpass gives you for free, so you're not using up space from your reseller portion. Because that free space gives you 10GB bandwidth, that's what's listed there. You will have 30 GB additional to spread out to your clients or other websites, whatever you bought the reseller for. Not ifs, ands or buts about it, what's going on is allll normal.

**Evolution-8** · August 12th, 2005, 2:28 AM

I am glade I found out about this before I got my reseller!!

**Kayla** · August 12th, 2005, 3:12 AM

Quote:

Originally Posted by Pagan

When I went to submit my order for the Surpass reseller package, it says this:

Resellers: Surpass
3000 MB Web Space
10000 MB Transfer
EMail Addresses:Unlimited

I thought the Surpass package was supposed to have 30GIG, which would be 30000 MB Transfer?

When you order a reseller account, a note explaining this is even on the page itself, on each plan.

But it gets missed somehow.

http://www.surpasshosting.com/order/step_one.php?gid=2

Quote:

Note: These specs are for your main, free domain which must be set up first. You will receive the amounts on our website in your reseller control panel.

To explain that note further: Your main account only gets 10GB. This is written on the reseller page of our website also. When you order, the order system has to set up that account first, so the page states 10GB transfer.

The "reseller" portion of your account is simply a list of features that get added later by the system. The bulk of your account, if you will, is the main account itself .. which does not get the same amount you receive to resell.

**Kayla** · August 12th, 2005, 3:13 AM

Quote:

Originally Posted by Rai

Not if, ands or buts about it, what's going on is allll normal.

**Skipdawg** · August 12th, 2005, 3:55 AM

Wait! does normal still exist in the 21st century?

But aside from that. More good information. Who knows what this crazy dawg may do down the road. lol

**Kayla** · August 12th, 2005, 4:11 AM

We all look forward to it.

August 11th, 2005, 6:09 PM	#1 (permalink)
Pagan Guest n/a posts	bandwidth on order When I went to submit my order for the Surpass reseller package, it says this: Resellers: Surpass 3000 MB Web Space 10000 MB Transfer EMail Addresses:Unlimited I thought the Surpass package was supposed to have 30GIG, which would be 30000 MB Transfer?

August 11th, 2005, 6:12 PM	#2 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,815 posts Gave thanks: 101 Thanked 199 times	It is listed as 30 gigs. I think maybe it's just a typo or something. Your main account does get 10 gigs of bandwidth, and then you get the 30 to resell. maybe that is what it is referring to. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

August 11th, 2005, 8:08 PM	#3 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	Hmm. This seems to be a pretty common misconception. Maybe Kayla could clear up the system. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

August 12th, 2005, 12:05 AM	#4 (permalink)
Rai Senior Member Super #1 Joined in Nov 2003 Lives in Canada Hosted on Pass14 3,770 posts Gave thanks: 4 Thanked 20 times	When you go through to buy a reseller, it (WHM Autopilot) reads the settings for the MAIN account that will be set up... That is the one that Surpass gives you for free, so you're not using up space from your reseller portion. Because that free space gives you 10GB bandwidth, that's what's listed there. You will have 30 GB additional to spread out to your clients or other websites, whatever you bought the reseller for. Not ifs, ands or buts about it, what's going on is allll normal. __________________

August 12th, 2005, 3:55 AM	#8 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	Wait! does normal still exist in the 21st century? But aside from that. More good information. Who knows what this crazy dawg may do down the road. lol __________________

August 12th, 2005, 2:28 AM	#5 (permalink)
Evolution-8 SuP3r G33k On a golden path... Joined in Mar 2005 Lives in Ohio Hosted on SH67 313 posts Gave thanks: 0 Thanked 0 times	I am glade I found out about this before I got my reseller!!

August 12th, 2005, 4:11 AM	#9 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	We all look forward to it.

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