Hi

Yaru Takimo · August 29th, 2005, 2:04 AM

Hi I am looking at buying the standard web hosting plan for $4.94.

I have been looking for a new webhost for over a week now since for some reason my last web host is no longer communicating with me.

So what I want to know is - If I purchase this plan - Will I be able to upgrade at no extra cost later down the road? What If I only keep this plan for say 3 months and then decide I want to upgrade to the next package availalbe, can I do that without paying any other cost apart from the monthly fee. I plan on paying per month.

Also I have read a lot of bad reviews, this has worried me, but I think I am still willing to sign up.

**removed** · August 29th, 2005, 2:09 AM

You will be able to upgrade. There is no "upgrade fee".

A lot of bad reviews? Which comments concerned you the most? There are three sides to each story.

H · August 29th, 2005, 2:09 AM

To answer your question, yes, you can upgrade whenever you wish to the next level or even from shared to dedicated. There are no "upgrade fees". The way it typically works is that they refund a pro-rated refund determined by the time left in your substription, then you start fresh with the new plan.. In most cases you remain on the same server, so there's no reason to worry about backing up and moving your files, but if you do have to change servers, support will do that moving for you.

As for the reviews, you must remember that some people are very judgemental over minor incidents. I'm by no means claiming they're exaggerating, but a lot of people do. Surpass has flaws, but in the time I've been here, they've done pretty well to recover from them and prevent them from re-occuring.

Feel free to ask any additional questions.

Yaru Takimo · August 29th, 2005, 2:13 AM

What makes me most concerned is loss of communication. Like I stated in my first post my current host has stopped all communication with me. I have heard this host has a rep for doing the same. I only have a small site as well. I know there is always this forum to come and ask questions, but if I need support with my account directly, I cant afford to be waiting more then 48 hours to get a response. I also cant afford for my website to be down longer then 60 minutes (which is frustrating enough).

**Cats-Computing** · August 29th, 2005, 2:14 AM

Support usually replies within 15 minutes, at the most 30.

**removed** · August 29th, 2005, 2:16 AM

Quote:

Originally Posted by Yaru Takimo

What makes me most concerned is loss of communication. Like I stated in my first post my current host has stopped all communication with me. I have heard this host has a rep for doing the same. I only have a small site as well. I know there is always this forum to come and ask questions, but if I need support with my account directly, I cant afford to be waiting more then 48 hours to get a response. I also cant afford for my website to be down longer then 60 minutes (which is frustrating enough).

Sometimes communication with level 3 support, abuse department, and billing can be slow. But they don't ignore you.

**Kayla** · August 29th, 2005, 2:17 AM

Thanks for considering us, Yaru.

It's correct, there are no upgrade fees. An upgrade fee really doesn't make much sense to us, so we don't have them.

Our technical support department responds in about 5 minutes initially. If you just have a small site, I can't really imagine that you would run into any major issues or problems.

**Cats-Computing** · August 29th, 2005, 2:20 AM

Hehe I know all about Level 3, I swear I know all the admins now.

Yaru Takimo · August 29th, 2005, 2:24 AM

Thanks everyone - I really want to sign up - I am still really nervous though

August 29th, 2005, 2:04 AM	#1 (permalink)
Yaru Takimo Registered User Fresh Surpasser Joined in Aug 2005 16 posts Gave thanks: 0 Thanked 0 times	Hi Hi I am looking at buying the standard web hosting plan for $4.94. I have been looking for a new webhost for over a week now since for some reason my last web host is no longer communicating with me. So what I want to know is - If I purchase this plan - Will I be able to upgrade at no extra cost later down the road? What If I only keep this plan for say 3 months and then decide I want to upgrade to the next package availalbe, can I do that without paying any other cost apart from the monthly fee. I plan on paying per month. Also I have read a lot of bad reviews, this has worried me, but I think I am still willing to sign up.

August 29th, 2005, 2:09 AM	#2 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	You will be able to upgrade. There is no "upgrade fee". A lot of bad reviews? Which comments concerned you the most? There are three sides to each story. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

August 29th, 2005, 2:14 AM	#5 (permalink)
Cats-Computing DJ Remix Super #1 Joined in Aug 2004 Lives in The competition Hosted on Ex-Client 1,257 posts Gave thanks: 0 Thanked 0 times	Support usually replies within 15 minutes, at the most 30. __________________ RIP Joey

August 29th, 2005, 2:20 AM	#8 (permalink)
Cats-Computing DJ Remix Super #1 Joined in Aug 2004 Lives in The competition Hosted on Ex-Client 1,257 posts Gave thanks: 0 Thanked 0 times	Hehe I know all about Level 3, I swear I know all the admins now. __________________ RIP Joey

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August 29th, 2005, 2:09 AM	#3 (permalink)
H after g, before i Resident. Joined in Jul 2004 Lives in N,BC,CA 8,086 posts Gave thanks: 48 Thanked 131 times	To answer your question, yes, you can upgrade whenever you wish to the next level or even from shared to dedicated. There are no "upgrade fees". The way it typically works is that they refund a pro-rated refund determined by the time left in your substription, then you start fresh with the new plan.. In most cases you remain on the same server, so there's no reason to worry about backing up and moving your files, but if you do have to change servers, support will do that moving for you. As for the reviews, you must remember that some people are very judgemental over minor incidents. I'm by no means claiming they're exaggerating, but a lot of people do. Surpass has flaws, but in the time I've been here, they've done pretty well to recover from them and prevent them from re-occuring. Feel free to ask any additional questions.

August 29th, 2005, 2:13 AM	#4 (permalink)
Yaru Takimo Registered User Fresh Surpasser Joined in Aug 2005 16 posts Gave thanks: 0 Thanked 0 times	What makes me most concerned is loss of communication. Like I stated in my first post my current host has stopped all communication with me. I have heard this host has a rep for doing the same. I only have a small site as well. I know there is always this forum to come and ask questions, but if I need support with my account directly, I cant afford to be waiting more then 48 hours to get a response. I also cant afford for my website to be down longer then 60 minutes (which is frustrating enough).

August 29th, 2005, 2:17 AM	#7 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Thanks for considering us, Yaru. It's correct, there are no upgrade fees. An upgrade fee really doesn't make much sense to us, so we don't have them. Our technical support department responds in about 5 minutes initially. If you just have a small site, I can't really imagine that you would run into any major issues or problems.

August 29th, 2005, 2:24 AM	#9 (permalink)
Yaru Takimo Registered User Fresh Surpasser Joined in Aug 2005 16 posts Gave thanks: 0 Thanked 0 times	Thanks everyone - I really want to sign up - I am still really nervous though

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