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September 20th, 2005, 3:31 PM
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#1 (permalink) |
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Registered User
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Authorisation not aloud?
Ok, so my mother and me were checking out with your second deal, but after we got passed the credit card there was an 'error' and it said 'Authorisation not aloud'. I'm not sure EXACTLY what it said, but that is pretty much what it meant. We had just ordered a domain name 30mins before we tried to order the hosting, and the credit card went just fine.
It's not the credit card in another sence because I remember after we tried for the third time the same thing happened, 'Authorisation not aloud' but this was after we just got through regular information, not payment info. I really want to get your hosting, but I can't if It does this, please help! |
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September 20th, 2005, 3:41 PM
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#2 (permalink) |
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Skittles
Super #1
Joined in Aug 2004
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Not sure why that might happen, but I would suggest filing a ticket with billing: http://desk.surpasshosting.com
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Mountain Dew Knight
People should not be afraid of their governments. Governments should be afraid of their people. |
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September 20th, 2005, 3:41 PM
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#3 (permalink) |
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Marketing Maven
Surpass Staff
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Hi there, please send an email to sales
 surpasshosting.com and they can help you work through this tiny problem and get your hosting on its way.  |
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September 20th, 2005, 3:42 PM
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#4 (permalink) | |
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Marketing Maven
Surpass Staff
Joined in May 2003
Lives in Orlando
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Quote:
Normally with initial purchases though, sales is the spot. |
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September 20th, 2005, 3:45 PM
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#5 (permalink) |
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Skittles
Super #1
Joined in Aug 2004
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Hosted on dedi
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Ah, sales, my bad, I get them confuzled.
__________________
Mountain Dew Knight
People should not be afraid of their governments. Governments should be afraid of their people. |
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September 22nd, 2005, 12:03 PM
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#6 (permalink) | |
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Senior Member
Super #1
Joined in Nov 2003
Lives in Canada
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Quote:
 Yeah, I always get them confused too, so I try to just say "sales/billing," figuring it will get to the right one eventually.
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