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October 9th, 2005, 8:57 PM
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#1 (permalink) |
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Registered User
Fresh Surpasser
Joined in Jun 2005
Hosted on Pass5
4 posts
Gave thanks: 0
Thanked 0 times
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Is anyone answering Tickets?
I have been waiting since last night to have an issue resolved and haven't received any responses since 9am this morning. Is there anyone manning the ticketing system?
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October 9th, 2005, 9:17 PM
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#2 (permalink) |
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Searcher
Surpass Staff
Joined in May 2003
Lives in Orlando
24,699 posts
Gave thanks: 943
Thanked 806 times
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About 15 people around the clock, everyday.
 If you didn't get a ticket ID, then something occured, and we do not have your email. Since you did get a response at first, paste your ID here and I will check it. |
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October 9th, 2005, 9:42 PM
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#4 (permalink) |
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Searcher
Surpass Staff
Joined in May 2003
Lives in Orlando
24,699 posts
Gave thanks: 943
Thanked 806 times
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Your ticket is in the billing division and has logged 13 replies so far in total.
Billing does work on weekends but normal hours resume on Monday at 8 A.M. so please expect another reply soon. Due to issues with your account, billing has to handle the questions. |
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October 10th, 2005, 3:40 PM
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#6 (permalink) |
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Registered User
Fresh Surpasser
Joined in Jun 2005
Hosted on Pass5
4 posts
Gave thanks: 0
Thanked 0 times
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Hi Kayla,
Are you able to confirm if someone is working on this for me? I have had no response to my tickets asking what is happening. I don't like to hound but I have been waiting since Saturday for this account to be set up, I am clueless as to what is going on. My new ticket ID is: PRK-68673 |
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