Konstantine

Hi,
I'm currently hosted by another company but am interested in purchasing a reseller plan (the Bronze one) and just had a few quick questions.

1. The buy 1 get 1 free sale works for resellers correct? If I ordered a yearly plan for one, then I get a year for the second?

2. I saw this while looking at the plans:
*Space on the main account and reseller account can not be combined and no additional domains can be hosted on the free, main account.

and was a bit confused. Could anyone explain it to me in maybe simpler terms? I currently own two domains and so if I purchased the buy one get one free, I'd like my own domain on one plan and the other domain on another. On the first plan, I can still host other domains, right? I was just confused by the statement above ^^ when you said that no additional domains can be hosted on the main account.

I think that was pretty much all I wanted to know, I'd appreciate any help from you guys. Thank you!

john

1. Correct.

2. With Surpass, you get free space to host your own site that is separate from the space that you get to resell. What they are saying is that you can't combine the free space with the space you are paying for, and that you can't host multiple sites on the free space that they give you for your own site.

Hope that clears it up. Don't worry, it's all good. Hope you decide to join us.

John

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Homepage: fernau.us (on petra1)

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Konstantine

Thank you very much, that definitely cleared it up for me.

I also had another question. If I host domains below mine, do they all get cpanel as well? Or am I the only one who gets cpanel?

I am a tiny bit concerned about some reviews I have read. I'm not the type to believe negative things but coming from having really terrible paid hosts, I was hoping someone here could clear this up for me. I read something about if certain clients didn't quite use all their bandwidth but overloaded the server, you'd really push for them to upgrade to a dedicated server? I just wanted to know what your policy was on that because if that happened to me I could not afford my own dedicated server. :\

Rai

All accounts created in a reseller's WHM get their own cPanels.

You don't need to use a lot of bandwidth to use a lot of resources. Particularly if your site uses resource intensive scripts... Forums, some blogging software... that haven't been optimized for a shared environment. The truth is... it's usually sites that get hundreds (or thousands) of unique visitors a day that run into a problem... If their site crashes (or comes close to crashing) a server because of using so many resources... Surpass will offer them a couple alternatives. The most highly recommended one is to transfer to a dedicated server because it allows the site in question to continue to run as it is, without affecting other customers (who have just as much of a right not to have their hosting compromised due too one busy site on their server). Alternatively, tweaking scripts, changing scripts, or removing scripts is another alternative offered, which will lower that sites resource usage. In any case, a site will usually be returned onto the server and monitored closely... sometimes it is found that there is no alternative other then moving to a dedicated server.

The fact of the matter is, if you have enough traffic to use enough resources with a fairly basic website... you usually have enough traffic to generate enough revenue from ads to maintain a dedicated server.

Most people don't run into the problem where they have to upgrade. The people who do are very vocal about it, particularly if they don't want it to happen. If Surpass determines your website can't run on a shared environment, the same conclusion will be met at other hosts... You could get by host swapping every 2 months or whenever they realize your site is a resource hog (you being general, not you specific).

Basically what I'm saying is you probably don't need to worry about it, unless you are expecting on getting hundreds/thousands of unique visitors a day. In which case, you should be capitalizing on ad revenues to pay for a dedicated server. Surpass will recommend it when it's appropriate, but they won't force anyone to do so.

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