How long for a reply from dedi@surpasshosting.com

felguard · September 2nd, 2006, 8:54 PM

Just wondering how long it usually takes to get a reply from:

dedisurpasshosting.com

So far it's been almost 2 days. Just 1-2 hours and it'll hit the 2 day period. Sorry if I'm unpatient LaughLaughLaugh.

Regards,

**Skipdawg** · September 2nd, 2006, 9:40 PM

Is that for an order or a query or what. Note that here in the states in is a holiday weekend. Monday the 4th is Labor day here. Surpass may just be on a skeleton crew this weekend for anything non-support.

felguard · September 2nd, 2006, 10:50 PM

It's an order. I was at the support desk where I was told to send the form to that above address. When I sent it, it was on a Thursday at my time, but probably a Friday for support. So does this mean I'll probably be getting a reply on Tuesday?

**Bigjohn** · September 3rd, 2006, 1:00 AM

possible that the mail got lost... you can email again, or create a sales ticket to ask them to look for it.

But yes, it's a US holiday this weekend, so you might not hear until tuesday.

felguard · September 3rd, 2006, 4:10 AM

Okay, I've created another ticket, but this time in the sales division. I really hope get my plan activied soon. After months of waiting, I'm quite desperate.

Regards,

felguard · September 3rd, 2006, 5:25 PM

Phew, they've replied now. Definately made my day, although their support may take time, it's really good support. I see why I choose surpass from the beginning now.

**GamingHybrid** · September 4th, 2006, 8:43 PM

Quote:

Originally Posted by felguard

Phew, they've replied now. Definately made my day, although their support may take time, it's really good support. I see why I choose surpass from the beginning now.

Yeah, emails can take awhile, but are sometimes needed for certain things. Otherwise, the ticketing system will supply you with answers within an hour or less... usually (rarely can take more... at least in my experience)

September 2nd, 2006, 8:54 PM	#1 (permalink)
felguard Registered User Comfy Contributor Joined in Jun 2006 154 posts Gave thanks: 13 Thanked 0 times	How long for a reply from dedi@surpasshosting.com Just wondering how long it usually takes to get a reply from: dedisurpasshosting.com So far it's been almost 2 days. Just 1-2 hours and it'll hit the 2 day period. Sorry if I'm unpatient LaughLaughLaugh. Regards, __________________ *This is Sparta!* Spartans! Ah-hu!

September 2nd, 2006, 9:40 PM	#2 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	Is that for an order or a query or what. Note that here in the states in is a holiday weekend. Monday the 4th is Labor day here. Surpass may just be on a skeleton crew this weekend for anything non-support. __________________

September 2nd, 2006, 10:50 PM	#3 (permalink)
felguard Registered User Comfy Contributor Joined in Jun 2006 154 posts Gave thanks: 13 Thanked 0 times	It's an order. I was at the support desk where I was told to send the form to that above address. When I sent it, it was on a Thursday at my time, but probably a Friday for support. So does this mean I'll probably be getting a reply on Tuesday? __________________ *This is Sparta!* Spartans! Ah-hu!

September 3rd, 2006, 1:00 AM	#4 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,394 posts Gave thanks: 28 Thanked 94 times	possible that the mail got lost... you can email again, or create a sales ticket to ask them to look for it. But yes, it's a US holiday this weekend, so you might not hear until tuesday. __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

September 3rd, 2006, 4:10 AM	#5 (permalink)
felguard Registered User Comfy Contributor Joined in Jun 2006 154 posts Gave thanks: 13 Thanked 0 times	Okay, I've created another ticket, but this time in the sales division. I really hope get my plan activied soon. After months of waiting, I'm quite desperate. Regards, __________________ *This is Sparta!* Spartans! Ah-hu!

September 3rd, 2006, 5:25 PM	#6 (permalink)
felguard Registered User Comfy Contributor Joined in Jun 2006 154 posts Gave thanks: 13 Thanked 0 times	Phew, they've replied now. Definately made my day, although their support may take time, it's really good support. I see why I choose surpass from the beginning now. __________________ *This is Sparta!* Spartans! Ah-hu!

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