Several pre-sales questions

fool · September 26th, 2006, 12:05 AM

After gathering as much information as I could, I still have several questions that I thought I'd ask here.

1. I understand that SSH access is a one-time fee of $20. A customer in another thread said that I would not be able to access domains hosted under a reseller account with SSH. Is this true (if so, it's a deal-breaker for me.) The reseller account would be strictly for my own domains.

2. I was unable to find this in the Terms of Service (which itself was very hard to find!): what is your stance on adult content?

3. Having worked for a shared hosting company, I understand the often delicate balance of resources. If a customer's site (or sites) are resource-intensive, but not causing a noticeable problem, do you: a) inform them of the high resource use and work with them to identify the potential problem and contain it; b) notify them that they're using too many resources and leave it up to them to identify and fix; c) take action only if it does become a problem affecting service?

4. Are databases and e-mail hosted on the same servers as the websites?

5. Is Lighttpd an option for Rails applications? (For that matter, how robust is your Rails support? Do you have a list of available/supported gems?)

6. Is SQLite supported?

7. Can PHP scripts write to directories other than the one where the script is located?

8. Do you allow access to cron and, if so, are there limitations on its use?

9. How do the resource limits mentioned in the Terms of Service apply to reseller accounts?

Sorry for the exhaustive list, but I'd rather find out before I go about setting things up than find out later.

**pizzicar** · September 26th, 2006, 1:15 AM

Can only help a little here - more "knowing" folks should be around soon to fill in the blanks

Quote:

Originally Posted by fool

After gathering as much information as I could, I still have several questions that I thought I'd ask here.

1. I understand that SSH access is a one-time fee of $20. A customer in another thread said that I would not be able to access domains hosted under a reseller account with SSH. Is this true (if so, it's a deal-breaker for me.) The reseller account would be strictly for my own domains.
I believe that SSH under both shared and reseller accounts are main domain only. VPS and dedicated have full SSH access.

2. I was unable to find this in the Terms of Service (which itself was very hard to find!): what is your stance on adult content?
If it is legal under U.S. law then it should be ok to host (although I would imagine that there are some things pushing the edge that may cause an issue).

3. Having worked for a shared hosting company, I understand the often delicate balance of resources. If a customer's site (or sites) are resource-intensive, but not causing a noticeable problem, do you: a) inform them of the high resource use and work with them to identify the potential problem and contain it; b) notify them that they're using too many resources and leave it up to them to identify and fix; c) take action only if it does become a problem affecting service?

4. Are databases and e-mail hosted on the same servers as the websites?

5. Is Lighttpd an option for Rails applications? (For that matter, how robust is your Rails support? Do you have a list of available/supported gems?)

6. Is SQLite supported?

7. Can PHP scripts write to directories other than the one where the script is located?

8. Do you allow access to cron and, if so, are there limitations on its use?

9. How do the resource limits mentioned in the Terms of Service apply to reseller accounts?

Sorry for the exhaustive list, but I'd rather find out before I go about setting things up than find out later.

**DewKnight** · September 26th, 2006, 2:32 AM

2. Adult content is not against the tos, but anything racist or hateful is.

4. Yes, the databases and email are on the same server as your files

5. Rails is only supported with the webdev plans. I don't know if there is a list of what is available

7. php scripts can write to any directory that that account owns (I believe). They cannot write out of their home directory though (such as into another domain's directory)

9. with reseller accounts, the domain you sign up with gets a certain amount of free space and bandwidth (It's listed at the bottom of the reseller page). You then can resell all of the space as alloted by your plan.

That's all just from what I can remember. If you have questions that none of us are able to answer here, then I suggest filing a ticket with support on the rest of your questions.

H · September 26th, 2006, 2:47 AM

1. Your friend is correct.
2. Yes, it's allowed.
3. I've seen occurrences of all three from what I can recall.
4. Yes.
5. Rails is only available on webdev plans, which do not support reselling.
6. Not sure.
7. Yes.
8. Yes, not sure of any limitations.
9. I believe so, but I'm not sure if it's whole reseller or per client based.

September 26th, 2006, 12:05 AM	#1 (permalink)
fool Registered User Fresh Surpasser Joined in Sep 2006 1 posts Gave thanks: 0 Thanked 0 times	Several pre-sales questions After gathering as much information as I could, I still have several questions that I thought I'd ask here. 1. I understand that SSH access is a one-time fee of $20. A customer in another thread said that I would not be able to access domains hosted under a reseller account with SSH. Is this true (if so, it's a deal-breaker for me.) The reseller account would be strictly for my own domains. 2. I was unable to find this in the Terms of Service (which itself was very hard to find!): what is your stance on adult content? 3. Having worked for a shared hosting company, I understand the often delicate balance of resources. If a customer's site (or sites) are resource-intensive, but not causing a noticeable problem, do you: a) inform them of the high resource use and work with them to identify the potential problem and contain it; b) notify them that they're using too many resources and leave it up to them to identify and fix; c) take action only if it does become a problem affecting service? 4. Are databases and e-mail hosted on the same servers as the websites? 5. Is Lighttpd an option for Rails applications? (For that matter, how robust is your Rails support? Do you have a list of available/supported gems?) 6. Is SQLite supported? 7. Can PHP scripts write to directories other than the one where the script is located? 8. Do you allow access to cron and, if so, are there limitations on its use? 9. How do the resource limits mentioned in the Terms of Service apply to reseller accounts? Sorry for the exhaustive list, but I'd rather find out before I go about setting things up than find out later.

September 26th, 2006, 2:32 AM	#3 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,815 posts Gave thanks: 101 Thanked 199 times	2. Adult content is not against the tos, but anything racist or hateful is. 4. Yes, the databases and email are on the same server as your files 5. Rails is only supported with the webdev plans. I don't know if there is a list of what is available 7. php scripts can write to any directory that that account owns (I believe). They cannot write out of their home directory though (such as into another domain's directory) 9. with reseller accounts, the domain you sign up with gets a certain amount of free space and bandwidth (It's listed at the bottom of the reseller page). You then can resell all of the space as alloted by your plan. That's all just from what I can remember. If you have questions that none of us are able to answer here, then I suggest filing a ticket with support on the rest of your questions. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

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September 26th, 2006, 2:47 AM	#4 (permalink)
H after g, before i Resident. Joined in Jul 2004 Lives in N,BC,CA 8,086 posts Gave thanks: 48 Thanked 131 times	1. Your friend is correct. 2. Yes, it's allowed. 3. I've seen occurrences of all three from what I can recall. 4. Yes. 5. Rails is only available on webdev plans, which do not support reselling. 6. Not sure. 7. Yes. 8. Yes, not sure of any limitations. 9. I believe so, but I'm not sure if it's whole reseller or per client based.

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