removed

The wording seems perfectly fine to me. No offense, but why get so worked up about this? Instead of assuming the worst next time, why not just ask a question to make sure that you haven't screwed up?

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T313C0mun1s7

The problem with the wording in the third option is you are not updating your (my) nameservers at all. You are telling the registrar what to send to the owner of the top level domain (in my case com, owned by Network Solutions) to use as the authoritative name server for your secondary domain. It then updates the rootserver as to who has the record of authority for your domain (basically).

So you never update your, mine, or any other nameserver. All you do it tell your registrar that the name servers given to you by surpass is authoritative for your domain. The wording on the third option is not correct technically or otherwise. This is the point of confusion.

removed - your comment was not necessary. I have not been worked up since my first post, and I subsequently pointed out my own confusion and why.

Haugland - your suggested wording is probably the best I can think of.

Geoff - I wonder if you are confused now. I am moving an existing domain that is hosted elsewhere. I most certainly must update my registrar's information of the authoritative nameservers, or nothing will be routed to my new host. Worse yet, once my old host removes the entry from their nameserver and other name servers cache expires no one will not be able to do look-ups for my domain at all.

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T313C0mun1s7
PASS65 (72.29.93.65) - Reseller
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Skipdawg

Ditto

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removed

Managed to fool me...

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Unofficial = No official support. Support requests can be submitted to our helpdesk.

GamingHybrid

I understand what your saying, you can select any other option. HOWEVER, I've just tested this myself and it works fine.

I clicked the "Order Now" link, selected the third option, and boom, works. Try...

1. Clearning cache, etc
2. Using a different browser
3. Concentrate on the form, don't speed read

If it does work at first, for whichever reason, try again. It works PERFECTLY fine for me... if you need further assistance I can give a step by step.

Hope all works for ya.

P.S. Your wording makes it seem like it is Surpass's problem, when this cannot be so if no one else is facing issues in this troubleshooting. $15 is their price, your not forced to transfer, as I haven't done so personally, being I like my registrar.

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T313C0mun1s7

What?? Ok, I think someone else is speed reading now.

• Nothing here implied there was any kind of problem that could have been caused by my browser or a cached page.
• My second post (the fourth post over all) stated below the double line I figgured it out.
• My third post (the seventh post overall) stated that I was not the only one who has had the problem, and that I personally knew of someone else that was confused.
• I never stated that it was Surpasses fault, only that the wording might benefit from clarification. I have been in this business over 27 years, and I know how quickly and silently a new customer can slip away without you even knowing. My sugestions can only benefit Surpass, I am not trashing on anyone.

I have build an ISP and hosting company from the ground up (for a former employer), which I have subsequently walked away from. I engineered and implemented a 360 home Fiber-to-the-Home (FttH) development. I was instrumental in building one of the first hosted VoIP softswitch based CLECs in the country (Centile / 8x8) and beat Vontage to market. I could go on for pages, but there is no point. So as far as technical knowledge goes I would consider myself one end of the spectrum of customers. My client that was also confused with her own reseller account that was set up due to multiple domain usage was by far the other end of the spectrum as she barely understands the usage of E-mail. If both ends of the spectrum can be confused by the same thing, then what harm can come from a simple review of the wording? If changing a couple of words can help, where is the harm in taking five minutes to update a page so there is no confusion?

Kayla's post pointed out that
Yet if you look at the screen shot posted by pizzicar, the word "use" is not there to contrast with the "transfer" option. The third option on the form (the "use" option) states that you need to update your nameservers, which I clearly showed in my fourth post is not what happens. A person that understands the technicalities of what is going on could conceivably be confused by the inaccuracy of the option, and a person that knows nothing about hosting may think the second option is correct even if they just purchased their domain elsewhere.

I was only trying to help both Surpass and future customers, as I clearly got my problem fixed at my second post. However, if suggesting a simple review of something this trivial meets this much objection, I guess the community here will be just fine "always doing it like this because this is how we have always done it". I have no issue with that. I know now to sit sit here and shut up. I don't want to stir the pot by actually trying to help.

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T313C0mun1s7
PASS65 (72.29.93.65) - Reseller
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GamingHybrid

Hello,

I was just stating steps that can work,. if you've done it then skip it.

Now, I don't see how the wording is hard to understand. I have not had the same experiences that you seem to have of computer tech, but I never had trouble with the wording.

The words in bold help identicate what the options do. The following options (in order) do the following:

1. Register a domain with Surpass.
2. Transfer a domain to Surpass.
3. Use a 3rd party domain and update their nameservers to those provided in welcome email.

Just pointing this out. By changing the previous information with new information, that process would be considered "upgrading", thus the wording should be fine as "update".

Not trying to insult nor say you don't have the right to ask for help/not to receive any help, I hope you didn't get that impression. Also, by the statement, "I do not want to move my domain from my current registrar, and I see no reason I should have to. Also why should I pay $15 for a transfer, that is more than I payed to set it up in the first place." You are putting some blame on Surpass. Sorry if I'm mistaken, this wording just seems as though it is.

One thing that could help in the future is a screenshot so we know what point you are having the issue.

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