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Old October 15th, 2006, 3:18 AM   #1 (permalink)
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Er. Question.

About how long did it take you all/whoever to get your account activated? I signed up yesterday [Friday] at 6PM Central and I saw it took up to 24 hours so I waited until today [Saturday]. It still wasn't activated and now its 1AM Central, so it's been 31 hours and still nothing. I sent in a ticket and no reply. I'm just getting kind of annoyed. I'm inpatient so yeah, especially when all my friends that use Surpass said it only took 2 hours. =|

So yeah, just want to know, how long it usually takes to activate an account? =\
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Old October 15th, 2006, 10:11 AM   #2 (permalink)
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Back in January it took about a day and and half for it to be activiated. Just remember it's worth the wait

Did you receive an email confirmation about your signup? If not you may want to submit a ticket to support to inquire on the status:

https://desk.surpasshosting.com/
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Old October 15th, 2006, 1:25 PM   #3 (permalink)
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Billing works the normal 9-5, on the weekends there are less staff activating accounts, so it can take a bit longer.
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Old October 16th, 2006, 4:11 PM   #4 (permalink)
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Typical wait is 1-2 days, it seems, depending on the work load.
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