TH25

I have one main concern. I am a bit unsure of my depth of knowledge relating to the customer service / troubleshooting side of being a reseller.

If i do end up doing it, I would plan on having the autopilot functions.

My questions,

1) is there generally a lot of support that needs to be done?
2) is the majority of it very basic?
3) when it is not basic, how helpful are the support options given by surpass to the reseller?
4) is there any way to get more information on the details of the support system provided before signing up?

Any feedback would be greatly appreciated, thank you!

Bigjohn

Autopilot can be helpful to control your account - but using "auto signup" feature is NOT recommended - unless of course you like being tagged as a spam supporter....

Support levels vary, and you can always rely on this forum or the helpdesk to get answers to more complicated problems. Support will help you with anything you need as a reseller, you're just the ONLY one (they will not respond to requests from your customers...)

support is provided through a help-desk utility - desk.surpasshosting.com

John

__________________
Proud to be a Surmunity Mod!
XEON PASS60 PASS61
Make a fundamental difference!
My Sites:
Curious about Brewing Beer? Join the community!
>>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax
Get into an Art museum
Victorian London
It's your brain -ON WEB - mybrainhost.com (under development)
What SHOULD Government do? Much Less than it Does!