Pre-sales questions

February 7th, 2007, 2:24 PM

Is there a phone number for Surpass?

I'm looking into the OC5 Shared plan. (what does OC5 mean anyway?)

I have a domain registered with Dotster that I want to host with this Surpass $1/year plan.

When I click "Order Now", it asks me to either:
Transfer My Existing Domain
I will use My Existing Domain and update My Nameservers only

I'm assuming I should choose the "update my nameservers only" option since Doster will continue to be my registrar?

And I see now where after you enter the coupon code it brings the price down. But it does say "$3.27 - $3.27 = 0.00", what's the $3.27 for? Although it then says I'll be billed the $1.00 next cycle.

Thanks!

**Rick** · February 7th, 2007, 2:35 PM

There isn't a phone number. Surpass handles all support through their help desk at https://desk.surpasshosting.com for shared and reseller accounts.

I don't know what OC5 means.

Select 'update my nameservers only'. This is what most people do who already have their domain. Once you get your welcome e-mail it will include your nameservers. Then you will go to your Registrar (Doster) and update your domain with this information.

Surpass likes to bill on the first of the month. The $3.27 is probably a prorated amount for what your bill would have been for the rest of this month if you weren't using a coupon.

Hope this helps.

**markscns** · February 7th, 2007, 2:37 PM

Hi,

Surpass uses a ticket system rather than a phone number. So for shared customers they do not offer a phone number.

You would use the second option because you already have your own domain name.

I believe that is an existing error that is being corrected. In the end you will only pay $1.00 for the first year.

I used to be on the OC5, but moved to Power because you get quite a bit more space for only $10 a year difference, so you may also want to look at that.

**Bigjohn** · February 7th, 2007, 2:58 PM

OC5 is an extrapolation of "OC3" = a communiation network term. It's intended to signify HUGE. Where a T1 line is 1.5mbs, OC3 is 100x (100 T1s). So, OC5 is "super sized surpass"

**Kayla** · February 7th, 2007, 3:03 PM

Thanks everyone for answering those questions. I don't think there is anything left for me.

If you see that you are being billed only $1, then nothing is wrong.

February 7th, 2007, 2:24 PM	#1 (permalink)
dibbkd Guest n/a posts	Pre-sales questions Is there a phone number for Surpass? I'm looking into the OC5 Shared plan. (what does OC5 mean anyway?) I have a domain registered with Dotster that I want to host with this Surpass $1/year plan. When I click "Order Now", it asks me to either: Transfer My Existing Domain I will use My Existing Domain and update My Nameservers only I'm assuming I should choose the "update my nameservers only" option since Doster will continue to be my registrar? And I see now where after you enter the coupon code it brings the price down. But it does say "$3.27 - $3.27 = 0.00", what's the $3.27 for? Although it then says I'll be billed the $1.00 next cycle. Thanks!

February 7th, 2007, 2:35 PM	#2 (permalink)
Rick Surpass Fan Comfy Contributor Joined in Sep 2004 Hosted on Pass42 274 posts Gave thanks: 4 Thanked 49 times	There isn't a phone number. Surpass handles all support through their help desk at https://desk.surpasshosting.com for shared and reseller accounts. I don't know what OC5 means. Select 'update my nameservers only'. This is what most people do who already have their domain. Once you get your welcome e-mail it will include your nameservers. Then you will go to your Registrar (Doster) and update your domain with this information. Surpass likes to bill on the first of the month. The $3.27 is probably a prorated amount for what your bill would have been for the rest of this month if you weren't using a coupon. Hope this helps. __________________

February 7th, 2007, 2:37 PM	#3 (permalink)
markscns 01101100 Super #1 Joined in Jan 2006 Lives in West Michigan Hosted on SH92 1,604 posts Gave thanks: 49 Thanked 113 times	Hi, Surpass uses a ticket system rather than a phone number. So for shared customers they do not offer a phone number. You would use the second option because you already have your own domain name. I believe that is an existing error that is being corrected. In the end you will only pay $1.00 for the first year. I used to be on the OC5, but moved to Power because you get quite a bit more space for only $10 a year difference, so you may also want to look at that. __________________ twinlakeweather.us SH92

February 7th, 2007, 2:58 PM	#4 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,365 posts Gave thanks: 25 Thanked 94 times	OC5 is an extrapolation of "OC3" = a communiation network term. It's intended to signify HUGE. Where a T1 line is 1.5mbs, OC3 is 100x (100 T1s). So, OC5 is "super sized surpass" __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

February 7th, 2007, 3:03 PM	#5 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,699 posts Gave thanks: 943 Thanked 806 times	Thanks everyone for answering those questions. I don't think there is anything left for me. If you see that you are being billed only $1, then nothing is wrong. __________________ Follow Surpass on Twitter and Facebook Check out interesting finds on the Surpass Blog .... it's coming.

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