Payment problem

rolanddopson · February 23rd, 2007, 9:31 PM

Hi there,

I just signed up for the $1 for a year offer on the Power Plan. I have been charged $61.07 USD which is due now apparently. Please could this be corrected to $1, or if I have done something wrong, could my order be amended or cancelled so I can reorder?

Thaks,
Roland.

**DewKnight** · February 23rd, 2007, 9:48 PM

You should file a ticket with the support desk to have this fixed.

Did you put the coupon in when you ordered? Did you make sure there were no extra spaces in it? That is a common problem.

The help desk can be found here: http://desk.surpasshosting.com

Elizabeth · February 24th, 2007, 3:33 AM

I have the same problem, except mine is $72.00. I also already paid the $1. I also already submitted a help ticket.

**Skipdawg** · February 24th, 2007, 1:32 PM

Submitting the ticket is the right action to take. They are the only ones who can help you there.

rolanddopson · February 25th, 2007, 9:01 AM

Quote:

Originally Posted by DewKnight

You should file a ticket with the support desk to have this fixed.

Did you put the coupon in when you ordered? Did you make sure there were no extra spaces in it? That is a common problem.

The help desk can be found here: http://desk.surpasshosting.com

Hi,

Many thanks for this. It appears that in my super-keen-ness to sign up, I had copied and pasted the $1power code from the onelove page, looking at the code for this page, it gives me a pointer as so why this is such a common error...
<center> $1power   |   $1deluxe   |   $1pro   |   $1max   |   $1oc5</center>
If you look at the contents of the tags, you will see that $1power has a space before it - this will cause a problem for anyone who copies and pastes it like I did.

Anyway, once again, many thanks for your help - I am signed up fine now.

**Brandonnn** · February 25th, 2007, 5:23 PM

Quote:

Originally Posted by rolanddopson

Hi,

Many thanks for this. It appears that in my super-keen-ness to sign up, I had copied and pasted the $1power code from the onelove page, looking at the code for this page, it gives me a pointer as so why this is such a common error...

...except most browsers don't parse that space... not even IE 6.

rolanddopson · February 26th, 2007, 4:28 AM

Quote:

Originally Posted by Brandon

...except most browsers don't parse that space... not even IE 6.

Ah... fair do's. Firefox does...

**jordanriane** · February 26th, 2007, 4:26 PM

Yeah, firefox does; Though when I used the promotional code, I took the time to go over it to make sure it was entered in the right way.

**Brandonnn** · February 27th, 2007, 2:41 AM

Quote:

Originally Posted by jordanriane

Though when I used the promotional code, I took the time to go over it to make sure it was entered in the right way.

... that is the most beautiful thing I have ever heard/read on this forum.

February 23rd, 2007, 9:31 PM	#1 (permalink)
rolanddopson Registered User Fresh Surpasser Joined in Feb 2007 10 posts Gave thanks: 2 Thanked 0 times	Payment problem Hi there, I just signed up for the $1 for a year offer on the Power Plan. I have been charged $61.07 USD which is due now apparently. Please could this be corrected to $1, or if I have done something wrong, could my order be amended or cancelled so I can reorder? Thaks, Roland.

February 23rd, 2007, 9:48 PM	#2 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,667 posts Gave thanks: 96 Thanked 190 times	You should file a ticket with the support desk to have this fixed. Did you put the coupon in when you ordered? Did you make sure there were no extra spaces in it? That is a common problem. The help desk can be found here: http://desk.surpasshosting.com __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

February 24th, 2007, 1:32 PM	#4 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	Submitting the ticket is the right action to take. They are the only ones who can help you there. __________________

February 26th, 2007, 4:26 PM	#8 (permalink)
jordanriane muffins Excelling Contributor Joined in Mar 2006 Lives in Chicago, IL Hosted on NONE 644 posts Gave thanks: 26 Thanked 34 times	Yeah, firefox does; Though when I used the promotional code, I took the time to go over it to make sure it was entered in the right way. __________________ {o,o} O RLY? atourworst.org - mywhmcs.com \|)__) -"-"-

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February 24th, 2007, 3:33 AM	#3 (permalink)
Elizabeth Registered User Fresh Surpasser Joined in Dec 2006 13 posts Gave thanks: 1 Thanked 0 times	I have the same problem, except mine is $72.00. I also already paid the $1. I also already submitted a help ticket.

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