[Answered] unmetered servers - speed and monthly bw - Page 2

mgk · May 14th, 2007, 2:10 PM

To open a ticket you don't need to register at all -

**Mike** · May 14th, 2007, 2:15 PM

Dear Greg,
Thanks for your interest

You can submit a ticket to our sales department without verification. http://desk.surpasshosting.com -> Submit a ticket
Our helpdesk replies are fast. If you require immediate assistance please PM me your contact information and ill have someone contact you ASAP.
PS: We are planning and structuring a live support chat line for sales only for 3rd quarter 2007. Then we will be able to avoid this sort of thing.

**markscns** · May 14th, 2007, 2:23 PM

Quote:

Originally Posted by Mike K

PS: We are planning and structuring a live support chat line for sales only for 3rd quarter 2007. Then we will be able to avoid this sort of thing.

That's good news to hear Mike!

gregs · May 14th, 2007, 2:51 PM

ok I have submitted a ticket, as I couldn't figure out how to PM you!

I looked everywhere, even added you to my buddy list to see if that was the reason

oh well.
thanks for the reply anyway.

[offtopic]
Might I suggest a forum search feature too! when I first came I had to trawl though page after page looking to make sure my question hadn't been covered previously.

Cheers!

**Mike** · May 14th, 2007, 2:51 PM

We would do live chat for support, but that means much more helpdesk staffing which in turn translates into higher service costs for the consumer, which we will not let happen.

So we are going to give live sales chat a try sometime soon. We should be able to make this work effectively with current staffing and absolutely no plan price increases.
When it is ready Surmunity will hear it first.

**Mike** · May 14th, 2007, 2:52 PM

Greg, please provide your helpdesk ticket id in this thread and ill make sure it gets a response ASAP!

gregs · May 14th, 2007, 2:59 PM

ok, thanks!

Ticket ID: CMR-936245

Good look with the live help.
Personally, I think the biggest percentage of customers want to talk. Pick up their phone and call you and ask away so they can learn more about your company and the package they are interested in.
And that's not just because I would, I think most people like to talk to someone who works for the company, you get to know more about them by the staff they employ, and it's a lot easier and much quicker in telephone conversation to ask and get answers.

But I understand the requirements/problems for having a telephone line where people can phone. it's almost a seperate buisiness just for telephone advisors

Cheers!

**Geoff** · May 14th, 2007, 6:01 PM

I dont think mike realizes that users cant use the PM function on surmunity lol (you need to be purple for this feature) lol

as for the a search feature, its built-in and accessable through the navigation menu, or just http://surmunity.com/search.php

**Dan** · May 14th, 2007, 6:32 PM

Quote:

Originally Posted by greg

Personally, I think the biggest percentage of customers want to talk. Pick up their phone and call you and ask away so they can learn more about your company and the package they are interested in.
And that's not just because I would, I think most people like to talk to someone who works for the company, you get to know more about them by the staff they employ, and it's a lot easier and much quicker in telephone conversation to ask and get answers.

Hopefully this live chat they're thinking about will at least accommodate some of that need to talk. I think it's at least a big step in the right direction.

Pre-sale questions should be easy enough to answer through the chat to not require a phone call though. But I understand where you're coming from that you'd like to a hear a voice on the other end.

May 14th, 2007, 2:10 PM	#10 (permalink)
mgk Registered User Excelling Contributor Joined in Mar 2007 Lives in Wales Hosted on dime999 620 posts Gave thanks: 47 Thanked 46 times	To open a ticket you don't need to register at all - __________________ Markus

May 14th, 2007, 2:15 PM	#11 (permalink)
Mike Operations Super #1 Joined in Jun 2005 Lives in surpass headquarters 1,028 posts Gave thanks: 67 Thanked 128 times	Dear Greg, Thanks for your interest You can submit a ticket to our sales department without verification. http://desk.surpasshosting.com -> Submit a ticket Our helpdesk replies are fast. If you require immediate assistance please PM me your contact information and ill have someone contact you ASAP. PS: We are planning and structuring a live support chat line for sales only for 3rd quarter 2007. Then we will be able to avoid this sort of thing. __________________ Mike Surpass Special Operations

May 14th, 2007, 2:51 PM	#14 (permalink)
Mike Operations Super #1 Joined in Jun 2005 Lives in surpass headquarters 1,028 posts Gave thanks: 67 Thanked 128 times	We would do live chat for support, but that means much more helpdesk staffing which in turn translates into higher service costs for the consumer, which we will not let happen. So we are going to give live sales chat a try sometime soon. We should be able to make this work effectively with current staffing and absolutely no plan price increases. When it is ready Surmunity will hear it first. __________________ Mike Surpass Special Operations

May 14th, 2007, 2:52 PM	#15 (permalink)
Mike Operations Super #1 Joined in Jun 2005 Lives in surpass headquarters 1,028 posts Gave thanks: 67 Thanked 128 times	Greg, please provide your helpdesk ticket id in this thread and ill make sure it gets a response ASAP! __________________ Mike Surpass Special Operations

May 14th, 2007, 6:01 PM	#17 (permalink)
Geoff Yabadabadoo Super #1 Joined in Nov 2004 Lives in B.C., Canada Hosted on Dedicated 1,013 posts Gave thanks: 7 Thanked 28 times	I dont think mike realizes that users cant use the PM function on surmunity lol (you need to be purple for this feature) lol as for the a search feature, its built-in and accessable through the navigation menu, or just http://surmunity.com/search.php __________________ Geoff Ellis - Surpass Dedicated Server Customer www.adepttechs.net

May 14th, 2007, 2:51 PM	#13 (permalink)
gregs Registered User Fresh Surpasser Joined in May 2007 10 posts Gave thanks: 4 Thanked 0 times	ok I have submitted a ticket, as I couldn't figure out how to PM you! I looked everywhere, even added you to my buddy list to see if that was the reason oh well. thanks for the reply anyway. [offtopic] Might I suggest a forum search feature too! when I first came I had to trawl though page after page looking to make sure my question hadn't been covered previously. Cheers!

May 14th, 2007, 2:59 PM	#16 (permalink)
gregs Registered User Fresh Surpasser Joined in May 2007 10 posts Gave thanks: 4 Thanked 0 times	ok, thanks! Ticket ID: CMR-936245 Good look with the live help. Personally, I think the biggest percentage of customers want to talk. Pick up their phone and call you and ask away so they can learn more about your company and the package they are interested in. And that's not just because I would, I think most people like to talk to someone who works for the company, you get to know more about them by the staff they employ, and it's a lot easier and much quicker in telephone conversation to ask and get answers. But I understand the requirements/problems for having a telephone line where people can phone. it's almost a seperate buisiness just for telephone advisors Cheers!

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