Unable to Access Main Site - Page 2

**Rai** · July 21st, 2007, 8:26 PM

Quote:

Originally Posted by Neil

Unfortunatley Rai it is a true one, if you reduce your market coverage then you reduce your potential customer base but, I am far more worried about why you may be implying that anyone who cannot all of a sudden these past couple of days see / browse / purchase / renew from surpasshosting.com would be spammers or hackers who are abusing servers.

The post in the dedicated area is because that is the area I was in whilst finalising research about the immediate things I would need to do with a couple of dedicated's and usually there are enough browsers of that area to pick up a reply.

Thankfully I have enough of a sense of fun to have had a little chuckle at part of your reply, submitting a question to the help desk indeed, most likely you would suggest using the support link at the top of this page, the one going to http://www.surpasshosting.com/support.php or simply login on http://my.surpasshosting.com

Actually, if you'd read my first response to this thread, IP blocks get banned to prevent abusers from accessing the server, which always means that innocent people get caught in the ban when they have done nothing wrong. The implication is that people who are posting on this forum with this problem are these innocent bystanders. But I find it quite funny that you don't have the common sense to realize that the help desk is located on a different server than the rest of the surpasshosting.com site, since it also was talked about through this post. Perhaps you should read the responses before spouting off comments that have no merit.

**Neil** · July 22nd, 2007, 5:25 AM

Quote:

Originally Posted by DewKnight

the help desk is at http://desk.surpasshosting.com

Different IP than the main site, I think it's a different server

Excellent and thank you, that link is the one I had forgotten as I normally drop into it from the main site and thankfully as you say on a different server so access is available to all.

Rai, the majority of users of this forum probably rely upon the links at the top or bottom of these pages so when global changes are made perhaps a little more thought needs to be given to having for instance the support link (usually used when assistance is needed) working for all.

Sometimes I feel like playing devils advocate more often.

priestx · August 5th, 2007, 11:32 AM

Quote:

Originally Posted by Rai

Actually, if you'd read my first response to this thread, IP blocks get banned to prevent abusers from accessing the server, which always means that innocent people get caught in the ban when they have done nothing wrong. The implication is that people who are posting on this forum with this problem are these innocent bystanders. But I find it quite funny that you don't have the common sense to realize that the help desk is located on a different server than the rest of the surpasshosting.com site, since it also was talked about through this post. Perhaps you should read the responses before spouting off comments that have no merit.

"Don't off the nose to spite the face."

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