URGENT

Ema · October 12th, 2007, 5:19 PM

Hello,

one of your clients hacked my website www.mutair.net and transfer the DNS to your servers, the servers forwarded to are:

dns7.dizinc.com
dns8.dizinc.com

The client put bad pictures and abusive langauage. Please respond immediately to solve this issue by removing these things that is put on your servers.

MY EMAIL

EID

EMMUTAIRI

GMAIL.COM

**removed** · October 12th, 2007, 5:23 PM

You should probably get in touch with register.com since the changes were made on their end. We've got nothing to do with the fact that the nameservers were changed, though we will look into the server where this account was created.

Either way, register.com is who you need to contact:

Code:

   Registrar Name....: REGISTER.COM, INC.
   Registrar Whois...: whois.register.com
   Registrar Homepage: www.register.com

   Domain Name: mutair.net

      Created on..............: Sun, Jun 30, 2002
      Expires on..............: Tue, Jun 30, 2009
      Record last updated on..: Fri, Oct 12, 2007

Ema · October 12th, 2007, 5:28 PM

I'm in contact with register.com to resolve the issue but this will take time. What I'm requesting from your side is to remove this abusive language put on your server by your client as well as thh pronography things.

I tried to talk with the surpass but didn't find phone # in case you want to confirm what I'm saying.

Ema · October 12th, 2007, 5:49 PM

Surpass Hosting,

Your immediate help in this matter is appreciated.

Thanks

Ed

**Dan** · October 12th, 2007, 5:50 PM

If you would like more attention for this issue it would be best to submit a ticket to https://desk.surpasshosting.com/

This is not an official support forum. Our helpdesk is our official support

After you submit the ticket post the ticket ID here so we can get this matter some attention

Ema · October 12th, 2007, 5:53 PM

This is the ticket no.

ZRI-628867

Ed

**removed** · October 12th, 2007, 6:39 PM

I replied to your ticket. Pleas keep all future correspondence about this issue in there -- Surpass Hosting doesn't offer any phone support, so you will have to keep everything in ZRI-628867.

Ema · October 12th, 2007, 6:44 PM

I replied to you reply. Please check and let's resolve this ticket.

October 12th, 2007, 5:19 PM	#1 (permalink)
Ema Registered User Fresh Surpasser Joined in Oct 2007 5 posts Gave thanks: 0 Thanked 0 times	URGENT Hello, one of your clients hacked my website www.mutair.net and transfer the DNS to your servers, the servers forwarded to are: dns7.dizinc.com dns8.dizinc.com The client put bad pictures and abusive langauage. Please respond immediately to solve this issue by removing these things that is put on your servers. MY EMAIL EID EMMUTAIRIGMAIL.COM

October 12th, 2007, 5:23 PM	#2 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	You should probably get in touch with register.com since the changes were made on their end. We've got nothing to do with the fact that the nameservers were changed, though we will look into the server where this account was created. Either way, register.com is who you need to contact: Code: Registrar Name....: REGISTER.COM, INC. Registrar Whois...: whois.register.com Registrar Homepage: www.register.com Domain Name: mutair.net Created on..............: Sun, Jun 30, 2002 Expires on..............: Tue, Jun 30, 2009 Record last updated on..: Fri, Oct 12, 2007 __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

October 12th, 2007, 5:50 PM	#5 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,744 posts Gave thanks: 152 Thanked 184 times	If you would like more attention for this issue it would be best to submit a ticket to https://desk.surpasshosting.com/ This is not an official support forum. Our helpdesk is our official support After you submit the ticket post the ticket ID here so we can get this matter some attention __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

October 12th, 2007, 6:39 PM	#7 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	I replied to your ticket. Pleas keep all future correspondence about this issue in there -- Surpass Hosting doesn't offer any phone support, so you will have to keep everything in ZRI-628867. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

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October 12th, 2007, 5:28 PM	#3 (permalink)
Ema Registered User Fresh Surpasser Joined in Oct 2007 5 posts Gave thanks: 0 Thanked 0 times	I'm in contact with register.com to resolve the issue but this will take time. What I'm requesting from your side is to remove this abusive language put on your server by your client as well as thh pronography things. I tried to talk with the surpass but didn't find phone # in case you want to confirm what I'm saying.

October 12th, 2007, 5:49 PM	#4 (permalink)
Ema Registered User Fresh Surpasser Joined in Oct 2007 5 posts Gave thanks: 0 Thanked 0 times	Surpass Hosting, Your immediate help in this matter is appreciated. Thanks Ed

October 12th, 2007, 5:53 PM	#6 (permalink)
Ema Registered User Fresh Surpasser Joined in Oct 2007 5 posts Gave thanks: 0 Thanked 0 times	This is the ticket no. ZRI-628867 Ed

October 12th, 2007, 6:44 PM	#8 (permalink)
Ema Registered User Fresh Surpasser Joined in Oct 2007 5 posts Gave thanks: 0 Thanked 0 times	I replied to you reply. Please check and let's resolve this ticket.

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