twh

Hello. Can I resell your reseller packages to my customers? So I'll pay you the cost of the packages myself and will sell them to my customers with my prices. Is it possible? do you allow this? But if you contact my customers(because their emails will be registered on Cpanel) for any issue when they know what I worked with you. So this don't be a good thing for me.

Alex

You can do this if you wish but even as you have mentioned, if their email address is listed in the cPanel, that if there was a server notification sent out, they would see it coming from Root of the server. Also, if in the future, a mass email was sent out in regards to scheduled maintenance then they too would see a reply from Surpass. You dont need to always put their email address in the cPanel, why not put your own??

The best bet would be to go either VPS or even better yet, Dedicated so that you can have your own isolated space. In doing this you can then create your very own reseller packages and sell them with your brand. Have you ever pondered this idea?

If you have any other specific questions, don't hesitate to send a ticket to the sales queue.

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Sauce 'em up Surpass Style!


<=== Meet Bonzai, my fish.

twh

Thank you. I have a few more questions:

1. What is the uptime guarantee of Surpass?

2. Has Surpass an office? If yes, is it same with Hostdime? Can you show me some pictures of their office if there is?

3. How many employes works at Surpass? Are they trustworthy?

4. How many domains and resellers host max. on a reseller server?

5. Do you get backup of servers on another place than secondary drive?

Dan

Two employees being very trustworthy in our office


My desk having a bad day


Our futuristic desks


Dew from surmunity invading the office


Me and my gf visiting the office on my day off


Various sizes of monitors on one desk


Our in-office security team

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D4nz Net - Surpass Help Desk - NES Forever
Use the thanks button. It works!
AIM: dansorl

removed

1. 99.5% uptime guarantee.
2. Yes, we have an office. Yes, it's shared with HostDime.
3. ~35 employees or so. Everyone is trustworthy except Dan!
4. These figures vary depending on the packages that are purchased. Most shared boxes have less than 200 accounts while most reseller servers have less than 50 reseller accounts.
5. All backups are done on the same server, but on a different drive.

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Unofficial IRC Channel: #surpass EFNet
Unofficial = No official support. Support requests can be submitted to our helpdesk.

Kayla

I was about to answer the other questions but removed beat me to it.

Just wanted to clarify that in the photo above; that is actually my desk. Paul does not own a purse.

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removed

And that's me working in the background. Ha!

__________________
Unofficial IRC Channel: #surpass EFNet
Unofficial = No official support. Support requests can be submitted to our helpdesk.

Dan

[edit] Paul does not own the purse in that picture.

__________________
D4nz Net - Surpass Help Desk - NES Forever
Use the thanks button. It works!
AIM: dansorl

removed

But the pink thing of lotion may or may not be his.

__________________
Unofficial IRC Channel: #surpass EFNet
Unofficial = No official support. Support requests can be submitted to our helpdesk.