Payment and using backup from other host

betancal · March 15th, 2008, 9:42 PM

So I would like to buy a year of shared hosting from Surpass. However, I would like to ask the ff: questions to make my migration smooth...

1. Is it ok to use an international credit card?
2. I have a back up of my home directory from the other hosting co., can this be used to restore my main site and all?
3. Will emails be restored with this also? like old emails retained?

It's 8:30 PM central as of this posting. I would like to sign up by first thing tom. morning.

**removed** · March 16th, 2008, 12:24 AM

1. No problem at all.
2. Yes, we can restore it for you
3. I believe Support can take care of this as well, as long as you provide them with a Full Backup (cpmove) of the account, which contains all of the emails as well.

betancal · March 16th, 2008, 8:52 AM

I tried to sign up around 7:50AM central time and for some reason the credit card that I am using won't go through. I am using my father's cc.

HELP!

**removed** · March 16th, 2008, 6:34 PM

Please submit a ticket to the Accounting department with the domain name you attempted to sign up with. They should be able to check the logs and see why it's not going through.

betancal · March 16th, 2008, 7:21 PM

ok, created the ticket....GJH-148473

betancal · March 17th, 2008, 10:57 PM

I am now doubting moving my services from the other hosting company....the time to get support tickets answered is way too long....a phone number to call would have been nice also but I don't see any.

**Kayla** · March 18th, 2008, 1:48 AM

Replied to your ticket.

March 15th, 2008, 9:42 PM	#1 (permalink)
betancal Registered User Fresh Surpasser Joined in Mar 2008 4 posts Gave thanks: 0 Thanked 0 times	Payment and using backup from other host So I would like to buy a year of shared hosting from Surpass. However, I would like to ask the ff: questions to make my migration smooth... 1. Is it ok to use an international credit card? 2. I have a back up of my home directory from the other hosting co., can this be used to restore my main site and all? 3. Will emails be restored with this also? like old emails retained? It's 8:30 PM central as of this posting. I would like to sign up by first thing tom. morning.

March 16th, 2008, 12:24 AM	#2 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,756 posts Gave thanks: 10 Thanked 273 times	1. No problem at all. 2. Yes, we can restore it for you 3. I believe Support can take care of this as well, as long as you provide them with a Full Backup (cpmove) of the account, which contains all of the emails as well. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

March 16th, 2008, 6:34 PM	#4 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,756 posts Gave thanks: 10 Thanked 273 times	Please submit a ticket to the Accounting department with the domain name you attempted to sign up with. They should be able to check the logs and see why it's not going through. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

March 18th, 2008, 1:48 AM	#7 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,448 posts Gave thanks: 935 Thanked 783 times	Replied to your ticket. __________________ Follow Surpass on Twitter and Facebook Check out interesting finds on the Surpass Blog .... it's coming.

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March 16th, 2008, 8:52 AM	#3 (permalink)
betancal Registered User Fresh Surpasser Joined in Mar 2008 4 posts Gave thanks: 0 Thanked 0 times	I tried to sign up around 7:50AM central time and for some reason the credit card that I am using won't go through. I am using my father's cc. HELP!

March 16th, 2008, 7:21 PM	#5 (permalink)
betancal Registered User Fresh Surpasser Joined in Mar 2008 4 posts Gave thanks: 0 Thanked 0 times	ok, created the ticket....GJH-148473

March 17th, 2008, 10:57 PM	#6 (permalink)
betancal Registered User Fresh Surpasser Joined in Mar 2008 4 posts Gave thanks: 0 Thanked 0 times	I am now doubting moving my services from the other hosting company....the time to get support tickets answered is way too long....a phone number to call would have been nice also but I don't see any.

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