robinson.jason

Are you serious on these monthly ram prices for dedicated servers? $40 for 2GB each month? I can buy a 2GB ECC FB-DIMM for $90 or a 1GB FB-DIMM EVERY MONTH for the cost of your rental. Your prices are not justifiable.

Can I order a dedicated (not a co-located) and put my own RAM in it?

Also, the clearance / legacy dedicated link has been blank for months. Is this supposed to be broken? Do you not have any older hardware available?

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DewKnight

This would most likely be a question for sales I think.

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Bigjohn

Wow.
Never looked at that before, but yeah.
Um, even with life-time replacement, remember, this is a monthly cost. If the customer leaves in a year, at 40$ a month you've paid for the ram 10x plus the labor to install it at least twice... I can't imagine its DDR-3 1666 ram...

Just my thoughts, but maybe you'd have a price that was like $25/month for the first six months, then maintanence cost after that at $10/month... Even though thats still high and way more than the cost, it would possibly encourage more users to put sufficient ram in their servers, and thereby possibly eliminate support tickets for servers that are die due to memory lock...

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Twist3d

I have considered building a badass server to colo with surpass. It is possible to do so and is cheaper in the long run if you build the server exactly the way you want and just pay for a 1U to 2U rackspace.

I wish I had a need for my own dedicated server but until I do I'll stick with my plan but when I do need a dedicated I'm deff building my own and shipping it over as I can build it to higher specs than surpass has for less money.

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Dan

Our hardware prices are pretty on par with the competition. I checked a few sites and saw a large dedicated server company selling 2GB RAM upgrades for $50/month and another company selling for $100/month. You also have to note that this price includes lifetime replacements if anything happens to go wrong with the ram and it needs to be replaced.

As for the clearance section I will try to follow up on this and see where we are on that section.

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robinson.jason

Just because everyone else has horribly high RAM prices doesn't mean Surpass should.

Honestly..... even if the price needs to factor in "lifetime replacements"..... the current price would cover replacing the ram EVERY OTHER MONTH! Get a better ram supplier if your ram stock goes bad that fast (or drop the temp in the hostdim NOC).

That.... that just doesn't jive with what I know surpass wants to be..... a quality host with an honest rep. I've been with surpass for a few years, all of it on my reseller account. I'm eyeing my business growth and hoping to outgrow my reseller plan. But when I see marketing gimmicks like the 9999 storage plan, and dedicated servers that start at 512mb (I mean, I know it is linux and efficient, but still..... 512MB for starting config?)...... it just makes me wonder about surpass's staying power.

I know surpass has one of the cheapest dedicated plan prices. I have called up a LOT of other hosting companies and looked around. If you want high quality, you go else where. Like Rackspace, but it costs hundreds for their entry server. On the other hand, their entry level server is an actual server, not a stripped down desktop sitting on a shelf. Their entry server is dual core, 1GBram with 250GB hd ...... and it will run you $300/month.

Surpass does provide a great service, just centered around using very very dinky hardware to provide access to an actual dedicated system for small businesses. This is understandable from a business POV. The benefit is isolation from other misbehaving users. The tradeoff is dinky hardware.

To "upgrade" to dedicated you would go from massive 8 core system for resellers, to a single core 1.5GHz system. Pretty big drop, but if all you need is that TOS abuse limitation lifted (CPU, RAM, MySQL/Apache connection limit), then it might be worth it.

Though calling a single core AMD XP 1600 a "server" is a pretty big stretch.

How about "Dedicated Systems" for the non-multi core offerings?

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Twist3d

I agree on the fact that by "upgrading" to a dedicated server your in fact downgrading just to lift certain restrictions that are in place on resellers and this is why I haven't been trying to make my business grow as I don't see how i'd be making any money paying for a dedicated server configured as surpass has them currently.

Honestly though it is just cheaper to build yourself a 1u to 2u server with a couple TB drives in it and pay to have it hosted at surpass than it is to pay for a entry level server that has been upgraded.

Sure your paying the cost of the server out of your own pocket but it will pay for itself in the long run.

If and when I go dedicated I'll be building my own server with min specs listed below.

Dual Core CPU
4GB RAM
1 to 2TB of Storage

Those specs will fit just fine in a 1U to 2U case if you use server cases like I have at my work that I have built. We have two massive servers where I work and both of them have insane specs.

One of them has 8 cores and that is the one we use for our exchange mail server and it is packed inside a 2u case.

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Dan

I'm not sure I understand the problem here. I can build the same server for almost half that price through the Surpass site (cpanel included). It's just not referred to as "Entry Level". It's the same hardware and everything (Except I'm not sure which dual core you were looking at).

Are you just saying we need to look at how we're describing our server offers?

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robinson.jason

I suppose to a certain extent I am saying that an XP1800 system with 512MB of ram is marginally better than a 4 year old computer (except those specs are 4 years old).

And yes Surpass can build a system that is (in the hardware) on par with Rackspace.

I guess the entire point of my initial post can be summed up as follows (and then I'll quit kicking this dead horse)

1) The ram price is extremely high especially for a monthly cost (even if "everyone else is doing it"). If the RAM is where the profit margin is, then I cannot fault you for being a business and wanting to stay in business. Just expect lots of complaining, and fewer potential cross-grades (as opposed to upgrades) as a result. :-)
2) The lowest dedicated machine Surpass offers DOES provide value to surpass customers by removing certain restrictions, but ....
3) I consider its specs to be HORRIBLE for a server. Honestly.... 512MB of RAM? is that designed to drive people to rent the RAM upgrade? Call it anything but a server. Call it a "dedicated workstation." Even then, by ANY business computing standards, those specs would NOT even qualify as a work station (may be as an email admin machine). This use cheapens the phrase "server" when applied to everything else Surpass offers.... which are genuinely server level hardware.

OK. I've said it and now I'll vacate this thread leaving the dead horse behind. :-)

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