dandan

Came across these sections in your AUPs, much appreciated if you could clarify them.

FILE USAGE & STORAGE
Surpass Hosting web hosting accounts are not to be used for the purposes of distributing and storing an unusual amount of files. We are a web hosting company, not a remote file storage company. Any web site whose disk space usage for storing the files exceed 70% of its total usage, either in terms of total size or number of files, will be deemed to be using unusual amount of files.

CHAT ROOMS
Surpass Hosting does not provide nor allow chat rooms on shared hosting enviroments. You may elect for a dedicated server to run a chat room efficiently.

>I am not sure what you mean by more than 70% of disk space. If one pays for a certain amount of space, then why then more than 70% of the purchased space is not allowed? And what is 100% of "allowed" number of files? Sorry, but this is confusing to me. It's like saying "You bought 5kgs of potatoes but you are only ever allowed to cook 3kgs"
>If you allow xoops (CMS), then one can have a chatroom or a shoutbox module with it. Could you clarify whether this is viewed by you as being different and so it is allowed (or is not). I don't intend to use xoops just to run chatrooms, but if technicalities are not sorted out beforehand, then what is to say that at some stage they are not used to turf a client off your servers?

Thanks

Travis

Ok i dont work for surpass but i think i can answer your second question

If you want to be on a shared server you are not the only one on it, its like a nehbor hood you have people who also share the server Resorces with others like memory and cpu chatrooms take a fair bit of cpu and that takes away from what thers can use

If you have a small chatroom that isnt really used then it would not be a problem but if you have more than a few people on your chat at a time i could become a problem

__________________
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SmartGuy

Unleashed beat me. :cry3:

1) If you have 100 files at 1MB each, and 70 are there only for storage, then you would be breaking the rules. They do not want you to buy hosting then use it as storage. Eg. Using the account as an image server and nothing else.
2) A shoutbox is fine and is allowed. Chat rooms are what cause problems and are not allowed.

I hope this helps!

:surpass:

Travis

i think smart guy said it better

__________________
"A lot of people are waiting for Martin Luther King or Mahatma Gandhi to come back -- but they are gone. We are it. It is up to us. It is up to you."
— Marian Wright Edelman

mikeh

I was planning on setting up a friends and family domain for sharing digital camera photos over the Net via a PHP gallery script. A strict reading of your AUP would seem to indicate that this is not allowed.

Hmmmm......

miakeru

It would be allowed.

What the AUP is meant to protect are "file dumps."

This would be classified as using your account only to upload files, and link to from a different site. Hosting a gallery here would be fine.

Kayla

For maybe the past year, we have made the TOS/AUP hard to find, and just presented on the order page. This is because people tend to read too much into it.

Mikeh, that would be fine to host.

That section mainly means that people... argh. I hate explaining it!

I will see about a rewrite.

patrickb

I have to agree with Teq, lots of people read into the TOS/AUP way too much. The chatroom in Xoops is a module and if you install it, be forewarned, you risk having your account suspended. It doesn't take many users in a chat script before we start to notice. We don't go hunting for chat scripts, but if we see them starting to cause problems, we take action.

As for the file storage, I think it was originally included to help discourage warez traders mostly. But as teq said, its time for a rewrite.

__________________
Patrick

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dandan

Ok then, I think I will stay with my present provider. Thanks for the clarifications. I rather pay a bit more money than feel insecure. I was considering signing up for a reseller account because I have a number of cms powered sites, and I use a variety of modules but do not have a large amount of trafic anyway. But the attitude on just what is allowed and on just what you will do or not do seems a bit cavalier. I must say that vague "warnings" don't do much for me. Rather, security and continuity of service is my main concern, and to operate furtively wondering if you're 'starting to notice' whatever I do on my sites even when there is no way I can possibly 'cause problems' would be silly to say the least. I will also let the communities over at xoops, geeklog, e-xoops and the other cms's I am using know of your 'forewarning' here (you should know that the xoops community supports you, and I have arrived here via the forums there, so it's only fair that they are fully aware of the caveats when signing up with surpass). Thanks anyway.