Dedicated Pre-Pre-Sales Questions

**bassdaddy777** · May 24th, 2004, 2:37 AM

Now that I am back up to 4, count them 4 paying clients, I am looking into a dedicated server. As Mr. Zig Ziggler said "I'm the kind of guy that will go out in a rowboat fishing for whale and bring along the Tartar Sauce!"

So, besides being able to screw-up... I mean run what I want, what else is different if I upgrade from a reseller to a dedi?

What do I take for granted with a reseller that will not be there or cost more on a dedi?

The CPanel monthly fee means that all of my accounts that I resell will have CPanel available on a dedi, correct?

What are the usual goofs, gaffs and :doh: that newbies run into with their dedi?

If dedi leasees have telephone access to Surpass Support, why are they always on the forum? Shouldn't it be: Hello - I'll take care of it right away - Goodbye?

What does phone support cover?

Is it 24/7/365?

Do the dedi's come with backup or raid drives? What is the charge to restore a piece or all of the data?

If it comes with an 80 Gig hard drive, how much is actually usable for resale purposes?

Is it better to have upgrades done on sign-up or wait until they are needed?

The link to the dedi user manual is not working (says there is no file).

Will I get a photo of the server to put up on the fridge? :loveface:

**Travis** · May 24th, 2004, 3:04 AM

Quote:

So, besides being able to screw-up... I mean run what I want, what else is different if I upgrade from a reseller to a dedi?

You can offer reseller accounts and have too many options in WHM

Quote:

What do I take for granted with a reseller that will not be there or cost more on a dedi?

I cant think of anything

Quote:

The CPanel monthly fee means that all of my accounts that I resell will have CPanel available on a dedi, correct?

Yes

Quote:

What are the usual goofs, gaffs and that newbies run into with their dedi?

I might help if you learn a bit of linux before just so you have the feel and you have diped your toes in

Quote:

If dedi leasees have telephone access to Surpass Support, why are they always on the forum? Shouldn't it be: Hello - I'll take care of it right away - Goodbye?

Support for dedicated clients is still just tickest may take a while some times just because it has to go to third level support some times it normaly takes about 30 minutes though the cool thing is you can fix 90% of the problems yourself

Quote:

What does phone support cover?

emergency reboots

Quote:

Is it 24/7/365?

Yes surpass never sleeps

Quote:

Do the dedi's come with backup or raid drives? What is the charge to restore a piece or all of the data?

no not unless you get one

Quote:

If it comes with an 80 Gig hard drive, how much is actually usable for resale purposes?

i think its like 60 or 70 gig EDIT: its 60 gigs

Quote:

Is it better to have upgrades done on sign-up or wait until they are needed?

i'd say it doesnt mater E only needs the server offline for a few minutes to upgrade (Probably most of the time is the server shuting down and rebooting) if you do it later your bills will be split but you probably wouldn't care

Quote:

The link to the dedi user manual is not working (says there is no file).

i could send you the file (note: its old) aric i think is making a new one

Quote:

Will I get a photo of the server to put up on the fridge?

Surpass told me yes, BUT I'M STILL WAITING

**bassdaddy777** · May 24th, 2004, 4:31 PM

Thanks Unleashed for the answers!

I'm now wondering about Scripta. If I'm not mistaken, Surpass is developing that to be sold to other companies, as well as for the use of Surpassers. Will it still be included in Cpanel with a dedicated server?

**Kayla** · May 24th, 2004, 4:48 PM

Yes it will be there. :sumo:

About that photo.. I will get on that if bassdaddy gets a server so I can take the pics at one time. :comp_punc

**bassdaddy777** · May 24th, 2004, 7:31 PM

Quote:

Originally Posted by teq

Yes it will be there. :sumo:

About that photo.. I will get on that if bassdaddy gets a server so I can take the pics at one time. :comp_punc

Aaagghh! I can't take the pressure! :confused3

But how will we know that they are really our servers? They could be total strangers like the family that lives in my wallet!

**Kayla** · May 24th, 2004, 7:35 PM

Because your server has a name, and the server has a nice label on it.
I could also write TEQ WUZ HERE.
Then you would know.

**bassdaddy777** · May 24th, 2004, 7:43 PM

Quote:

Originally Posted by teq

Because your server has a name, and the server has a nice label on it.
I could also write TEQ WUZ HERE.
Then you would know.

:1openarms

**Kayla** · May 24th, 2004, 7:52 PM

Seee... fun times.

**bassdaddy777** · May 25th, 2004, 1:28 AM

I was hanging out in HostHideout.com (saw someone named Kayla there once)

and the conversation got into back-ups - RAID and otherwise. I did a search of Surmunity and found several threads such as this one were back-ups were a major issue.

So now I am wondering what Surpass does as far as back-ups, how often they are done and what is optionally available, both in reseller and dedicated servers.

May 24th, 2004, 2:37 AM	#1 (permalink)
bassdaddy777 The Coolness Excelling Contributor Joined in May 2003 Lives in Sandpoint, Idaho Hosted on Dime5 862 posts Gave thanks: 0 Thanked 0 times	Dedicated Pre-Pre-Sales Questions Now that I am back up to 4, count them 4 paying clients, I am looking into a dedicated server. As Mr. Zig Ziggler said "I'm the kind of guy that will go out in a rowboat fishing for whale and bring along the Tartar Sauce!" So, besides being able to screw-up... I mean run what I want, what else is different if I upgrade from a reseller to a dedi? What do I take for granted with a reseller that will not be there or cost more on a dedi? The CPanel monthly fee means that all of my accounts that I resell will have CPanel available on a dedi, correct? What are the usual goofs, gaffs and :doh: that newbies run into with their dedi? If dedi leasees have telephone access to Surpass Support, why are they always on the forum? Shouldn't it be: Hello - I'll take care of it right away - Goodbye? What does phone support cover? Is it 24/7/365? Do the dedi's come with backup or raid drives? What is the charge to restore a piece or all of the data? If it comes with an 80 Gig hard drive, how much is actually usable for resale purposes? Is it better to have upgrades done on sign-up or wait until they are needed? The link to the dedi user manual is not working (says there is no file). Will I get a photo of the server to put up on the fridge? :loveface: __________________ Bronze Reseller Pass36

May 24th, 2004, 4:31 PM	#3 (permalink)
bassdaddy777 The Coolness Excelling Contributor Joined in May 2003 Lives in Sandpoint, Idaho Hosted on Dime5 862 posts Gave thanks: 0 Thanked 0 times	Thanks Unleashed for the answers! I'm now wondering about Scripta. If I'm not mistaken, Surpass is developing that to be sold to other companies, as well as for the use of Surpassers. Will it still be included in Cpanel with a dedicated server? __________________ Bronze Reseller Pass36

May 25th, 2004, 1:28 AM	#9 (permalink)
bassdaddy777 The Coolness Excelling Contributor Joined in May 2003 Lives in Sandpoint, Idaho Hosted on Dime5 862 posts Gave thanks: 0 Thanked 0 times	I was hanging out in HostHideout.com (saw someone named Kayla there once) and the conversation got into back-ups - RAID and otherwise. I did a search of Surmunity and found several threads such as this one were back-ups were a major issue. So now I am wondering what Surpass does as far as back-ups, how often they are done and what is optionally available, both in reseller and dedicated servers. __________________ Bronze Reseller Pass36

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May 24th, 2004, 4:48 PM	#4 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,509 posts Gave thanks: 936 Thanked 787 times	Yes it will be there. :sumo: About that photo.. I will get on that if bassdaddy gets a server so I can take the pics at one time. :comp_punc

May 24th, 2004, 7:35 PM	#6 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,509 posts Gave thanks: 936 Thanked 787 times	Because your server has a name, and the server has a nice label on it. I could also write TEQ WUZ HERE. Then you would know.

May 24th, 2004, 7:52 PM	#8 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,509 posts Gave thanks: 936 Thanked 787 times	Seee... fun times.

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