SwiftMan

Everyone keeps tlaking about a DNS section in my welcome email but I have not gotten that.

In a trouble ticket I tried to explain that when I entered my credit card it sat there for a very long time then said their was errant information.

I went to your billing area and talked with someone and could not find my email or name in the system and that was over 2 days ago!

I need to know if my credit card was billed or not! This is getting frustrating and if I do not get an account going soon I will look for another host! I have more clients that I want to convert but I need to see if this site will work for me first.

Steve swift
Steve.Swiftcomcast.net

MsCatEyes

You might want to have a bit of patience and understanding. As you can see in most of the posts Surpass has had some issues with DDOS attacks on a server. They are working VERY hard to resolve this. Maybe you can give them a chance - they're a really great host and like anyone, very human.

I think that's their only limitation!

I wish you the best - I know how frustrating it can be not to get your hosting up as quickly as you'd like. I hope that things go well and you can get this resolved.

__________________
Cat
~~~~~~~~~~~~~~~~
"Probably just chasing my tail again..."

Kayla

No one has sent me any queries about the issue, I do most of the billing email. I do see a transaction for Joel Swift, on the 16th and I am completely assuming that is related to your new account. Your account information has surely been sent already since you did pay. I am not sure why you wouldn't have it already.

You can log in to your account here:

http://www.surpasshosting.com/order/clogin.php

__________________

Stephi

This happened to me too.... The problem was with my email port or something like that... Make sure you don't have any spam filters on.

__________________
<3 <3 Stephi