Urgent Support Ticket - Page 2

BradH · June 11th, 2004, 9:08 PM

G'day guys,

Just wondering about the progress for this change? I hate to be a nag but I need a domain resolving to the new server space by monday. Is there a problem that I need to address or is it that your just busy due to your recent promotion?

Any updates appreciated.

Regards,

Brad

**bassdaddy777** · June 11th, 2004, 9:45 PM

Domain resolving happens when every name server and router on the planet gets updated, which usually takes 24 put up to 72 hours. Once you have made the changes to the name server do not touch it, as this can delay the update.

BradH · June 11th, 2004, 11:18 PM

Thanks for the reply but this issue has nothing to do with DNS changes. It's about a plan upgrade and having my main account allocated to a new domain name.

I can't change the DNS until the account is upgraded. This is the issue.

Brad

**bassdaddy777** · June 12th, 2004, 12:01 AM

Quote:

Originally Posted by BradH

Thanks for the reply but this issue has nothing to do with DNS changes. It's about a plan upgrade and having my main account allocated to a new domain name.

I can't change the DNS until the account is upgraded. This is the issue.

Brad

Sorry, must have been confused by this:

Quote:

I hate to be a nag but I need a domain resolving to the new server space by monday.

My mistake. Getting old, my eyes aren't what they used to be. :what3:

BradH · June 12th, 2004, 12:13 AM

LOL Not your fault I just didn't want to repeat myself in the same thread. If you read it from the beginning it kinda makes sense.

I'm starting to get desperate now though. No feedback from staff will do that. Don't tell me they actually have a life!!

Brad

**bassdaddy777** · June 12th, 2004, 12:41 AM

Quote:

Originally Posted by BradH

Don't tell me they actually have a life!!

Brad

They used to, but we chained them to their desks and put a stop to that!

**Bigjohn** · June 12th, 2004, 1:23 AM

Sales staff is much smaller than support staff.

If you already have an account here, you won't have to worry about 'domains propagating'.

BradH · June 12th, 2004, 1:37 AM

The thing is I don't know who handles an upgrade, sales or support? Either way teq did say yesterday that they were on to it and it would be soon. Since then I've got nothing nor had any responses or updates. What really worries me is that I read a thread in this forum yesterday where it took one guy a week to get his account started? My original was active in 10 mins. I'm seriously worried that theres a problem and it will take a week or more.

As long as my account is upgraded to reseller and the 2 domains I want to host are propagated under it by monday I won't have a problem. One of my clients is expecting to be able to route company email through his account by then. If not I'm going to be looking pretty shoddy =(

Brad

**Bigjohn** · June 12th, 2004, 8:59 AM

Domains do take a while to propagate.

Point them here with your Registrar now - especially if they're new domains.

Upgrades are handled by support AND sales... but if TEQ said she's on it, she is....

then reply again to your ticket asking for status.

John

June 11th, 2004, 9:45 PM	#11 (permalink)
bassdaddy777 The Coolness Excelling Contributor Joined in May 2003 Lives in Sandpoint, Idaho Hosted on Dime5 862 posts Gave thanks: 0 Thanked 0 times	Domain resolving happens when every name server and router on the planet gets updated, which usually takes 24 put up to 72 hours. Once you have made the changes to the name server do not touch it, as this can delay the update. __________________ Bronze Reseller Pass36

June 12th, 2004, 1:23 AM	#16 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,387 posts Gave thanks: 28 Thanked 94 times	Sales staff is much smaller than support staff. If you already have an account here, you won't have to worry about 'domains propagating'. __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

June 12th, 2004, 8:59 AM	#18 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,387 posts Gave thanks: 28 Thanked 94 times	Domains do take a while to propagate. Point them here with your Registrar now - especially if they're new domains. Upgrades are handled by support AND sales... but if TEQ said she's on it, she is.... then reply again to your ticket asking for status. John __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

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June 11th, 2004, 9:08 PM	#10 (permalink)
BradH Registered User Seasoned Poster Joined in Jun 2004 Lives in Sydney, Australia Hosted on Pass7 78 posts Gave thanks: 0 Thanked 0 times	G'day guys, Just wondering about the progress for this change? I hate to be a nag but I need a domain resolving to the new server space by monday. Is there a problem that I need to address or is it that your just busy due to your recent promotion? Any updates appreciated. Regards, Brad

June 11th, 2004, 11:18 PM	#12 (permalink)
BradH Registered User Seasoned Poster Joined in Jun 2004 Lives in Sydney, Australia Hosted on Pass7 78 posts Gave thanks: 0 Thanked 0 times	Thanks for the reply but this issue has nothing to do with DNS changes. It's about a plan upgrade and having my main account allocated to a new domain name. I can't change the DNS until the account is upgraded. This is the issue. Brad

June 12th, 2004, 12:13 AM	#14 (permalink)
BradH Registered User Seasoned Poster Joined in Jun 2004 Lives in Sydney, Australia Hosted on Pass7 78 posts Gave thanks: 0 Thanked 0 times	LOL Not your fault I just didn't want to repeat myself in the same thread. If you read it from the beginning it kinda makes sense. I'm starting to get desperate now though. No feedback from staff will do that. Don't tell me they actually have a life!! Brad

June 12th, 2004, 1:37 AM	#17 (permalink)
BradH Registered User Seasoned Poster Joined in Jun 2004 Lives in Sydney, Australia Hosted on Pass7 78 posts Gave thanks: 0 Thanked 0 times	The thing is I don't know who handles an upgrade, sales or support? Either way teq did say yesterday that they were on to it and it would be soon. Since then I've got nothing nor had any responses or updates. What really worries me is that I read a thread in this forum yesterday where it took one guy a week to get his account started? My original was active in 10 mins. I'm seriously worried that theres a problem and it will take a week or more. As long as my account is upgraded to reseller and the 2 domains I want to host are propagated under it by monday I won't have a problem. One of my clients is expecting to be able to route company email through his account by then. If not I'm going to be looking pretty shoddy =( Brad

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