silverwing

Wednesday I emailed pre-sales and asked if mod_rewrite was enabled for the accounts. (I signed up with one company on to find out they didn't nor would they enable it.) Wednesday night I came back, signed up for these forums, and found some threads about mod_rewrite, .htaccess,etc. So it would seem you do offer this.

I get an email Thursday morning telling me:
Sorry but no we do not.

(have mod_rewrite enabled.)

So, which is it? (I'm using Drupal and want the short urls to function.)

silverwing
misguided thoughts

Kayla

Hmm who responded to the ticket and said we don't? Because we definitely do have it enabled.

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silverwing

here's the email (minus my email addy line)

====== Please reply above this line ======
mod_rewrite enabled?

Hi,

Sorry but no we do not.

Thanks.
Eric L.
Responsive Support Department.

We appreciate your business and patience.

If I close a ticket it is only to remove it from our que. Should you wish to reopen a closed ticket, simply reply back to the email, and the ticket will reopen.

Ticket Details
=========
Ticket ID: KOL-38386
Tracking URL:

Department: Sales Department
Created On: 10 Nov 2004 07:19 PM
Last Update: 10 Nov 2004 07:19 PM
Status: On Hold

Kayla

I'll send out a memo to our techs.

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sam

silverwing, thanks very much for asking this question.

if you have further questions, please feel free to post back here.

silverwing

I found it odd that your forums said one thing, and the tech said another. (Wouldn't want your sales department to be the cause of a lost sale!)

And I'm considering your OC10 resale package for personal use. Can't seem to beat the features anywhere. (And believe me, I've look the last few days...)

silverwing

Kayla

Thanks!

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silverwing

well, it's not sold 100% on me yet. I'm currently with a smaller, newer company. Great (tremendous) service, but they've had some downtime problems. Well, a lot of them. But if they can convince me that they're "working on the problem" I may stick with them.

If not, I'll most likely end up here!

Kayla

Well don't forget about us over here, and we will always be here. Thank you for the interest and the consideration. It's very appreciated.

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