VPS is down

medikoo · April 14th, 2008, 12:27 PM

VPS is down for over an hour.
I've submitted a ticket but up to now no action from you.
Can you do something about that?
My clients are getting upset.

Account info:
72.29.83.193
72.29.83.194
medikoo.com

Boxer Mom · April 14th, 2008, 1:14 PM

I am having the same issue. My VPS went down at 10:51am EST this morning I immediately opened a ticket, at 11:00am EST I got a reply saying the ticket was being sent to admin for further inspection and I haven't heard anything since. It's now 1:13pm EST.

medikoo · April 14th, 2008, 1:16 PM

The worst thing about that is surpass support.
2 hours at day time and no word of feedback.. how come?

Boxer Mom · April 14th, 2008, 1:21 PM

Yea it concerns me with the fact that we pay this much for VPS you would think we would have priority support..At least reply with something like "Sorry this happened we are working on resolving this within the hour"..but to go ALL morning like this with NO reply as to what is going on is driving me crazy.

**Dan** · April 14th, 2008, 1:55 PM

Your site seems to be loading now for me

Boxer Mom · April 14th, 2008, 2:00 PM

Mine is back up since 1:41pm EST

medikoo · April 14th, 2008, 2:06 PM

Yeah it works now.. but still no word from support. I would prefer to know what was going on.

Boxer Mom · April 14th, 2008, 2:10 PM

I just got this email:

Quote:

I apologize for the delay in regards to responding to your issue. I just finished inspecting the VPS server and rebooted the machine.

The VPS has had a kernel panic and was not responding to any requests. The VPS nodes are now all back online and are serving webpages.

**Dan** · April 14th, 2008, 2:11 PM

Can you both provide ticket ID's so I can make sure they update you on what happened?

April 14th, 2008, 12:27 PM	#1 (permalink)
medikoo Registered User Seasoned Poster Joined in Jun 2004 Lives in Warsaw, Poland Hosted on saprus 67 posts Gave thanks: 0 Thanked 1 Time in 1 Post	VPS is down VPS is down for over an hour. I've submitted a ticket but up to now no action from you. Can you do something about that? My clients are getting upset. Account info: 72.29.83.193 72.29.83.194 medikoo.com __________________ medikoo.com@vps mariuszn@saprus www.medikoo.com

April 14th, 2008, 1:14 PM	#2 (permalink)
Boxer Mom ~Totally Excited~ Seasoned Poster Joined in Jan 2006 Lives in USA Hosted on MAC 30 posts Gave thanks: 2 Thanked 1 Time in 1 Post	I am having the same issue. My VPS went down at 10:51am EST this morning I immediately opened a ticket, at 11:00am EST I got a reply saying the ticket was being sent to admin for further inspection and I haven't heard anything since. It's now 1:13pm EST. __________________ BoxerTalk (Boxers, best dog breed there is) VPS

April 14th, 2008, 1:16 PM	#3 (permalink)
medikoo Registered User Seasoned Poster Joined in Jun 2004 Lives in Warsaw, Poland Hosted on saprus 67 posts Gave thanks: 0 Thanked 1 Time in 1 Post	The worst thing about that is surpass support. 2 hours at day time and no word of feedback.. how come? __________________ medikoo.com@vps mariuszn@saprus www.medikoo.com

April 14th, 2008, 1:21 PM	#4 (permalink)
Boxer Mom ~Totally Excited~ Seasoned Poster Joined in Jan 2006 Lives in USA Hosted on MAC 30 posts Gave thanks: 2 Thanked 1 Time in 1 Post	Yea it concerns me with the fact that we pay this much for VPS you would think we would have priority support..At least reply with something like "Sorry this happened we are working on resolving this within the hour"..but to go ALL morning like this with NO reply as to what is going on is driving me crazy. __________________ BoxerTalk (Boxers, best dog breed there is) VPS

April 14th, 2008, 1:55 PM	#5 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,343 posts Gave thanks: 98 Thanked 151 times	Your site seems to be loading now for me __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

April 14th, 2008, 2:00 PM	#6 (permalink)
Boxer Mom ~Totally Excited~ Seasoned Poster Joined in Jan 2006 Lives in USA Hosted on MAC 30 posts Gave thanks: 2 Thanked 1 Time in 1 Post	Mine is back up since 1:41pm EST __________________ BoxerTalk (Boxers, best dog breed there is) VPS

April 14th, 2008, 2:06 PM	#7 (permalink)
medikoo Registered User Seasoned Poster Joined in Jun 2004 Lives in Warsaw, Poland Hosted on saprus 67 posts Gave thanks: 0 Thanked 1 Time in 1 Post	Yeah it works now.. but still no word from support. I would prefer to know what was going on. __________________ medikoo.com@vps mariuszn@saprus www.medikoo.com

April 14th, 2008, 2:11 PM	#9 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,343 posts Gave thanks: 98 Thanked 151 times	Can you both provide ticket ID's so I can make sure they update you on what happened? __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

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