Pass 19? - Page 2

Mong0L · April 1st, 2008, 5:52 PM

yep same problem here again, another day and i think im gonna have to change hosts

rockinjoe · April 1st, 2008, 6:20 PM

Quote:

Originally Posted by Mong0L

yep same problem here again, another day and i think im gonna have to change hosts

That's something I hope I don't have to do. I've always received good service from Surpass, but it's frustrating to be paying for a service you're not getting. I don't want to come across as a jerk, (especially in their forum) but after 4 days of less than friendly support and no resolution to my problem, I'm not feeling like a valued customer.

**Kayla** · April 1st, 2008, 6:30 PM

rockinjoe, what is the ticket ID that you have open right now? I'd like to take a look at it to see what is going on.

Mong0L · April 2nd, 2008, 5:16 AM

another day, same thing white page on all my sites it really is frustrating

Kyou · April 2nd, 2008, 5:25 AM

Yup, down. Again.

I went to the server status page from cpanel and it seems like this happens when Disk /dev/hda2 (/tmp) reaches 100%. Could someone look into this please.

rockinjoe · April 6th, 2008, 12:35 AM

Quote:

Originally Posted by Kayla

rockinjoe, what is the ticket ID that you have open right now? I'd like to take a look at it to see what is going on.

Hi Kayla,
Sorry I didn't get back to you earlier, but I was unavailable.
There were a few different tickets opened, as each time another outtage happened, I opened up another ticket.
The situation seems to be fixed for now. I'm hopeful it stays that way. The issue wasn't so much the glitch in service as it was the non-customer friendly responses from tech support.

I didn't ask for a credit or an apology and I received neither. That being said, I'm pretty dissatisfied with the situation.

I appreciate your checking in.

Joe

April 1st, 2008, 6:30 PM	#12 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	rockinjoe, what is the ticket ID that you have open right now? I'd like to take a look at it to see what is going on. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

April 2nd, 2008, 5:16 AM	#13 (permalink)
Mong0L Registered User Fresh Surpasser Joined in Jan 2007 14 posts Gave thanks: 0 Thanked 0 times	another day, same thing white page on all my sites it really is frustrating Last edited by Mong0L; April 2nd, 2008 at 5:21 AM..

April 2nd, 2008, 5:25 AM	#14 (permalink)
Kyou Registered User Fresh Surpasser Joined in Dec 2004 Hosted on Pass19 16 posts Gave thanks: 2 Thanked 0 times	Yup, down. Again. I went to the server status page from cpanel and it seems like this happens when Disk /dev/hda2 (/tmp) reaches 100%. Could someone look into this please. __________________ marikitORG pass19

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April 1st, 2008, 5:52 PM	#10 (permalink)
Mong0L Registered User Fresh Surpasser Joined in Jan 2007 14 posts Gave thanks: 0 Thanked 0 times	yep same problem here again, another day and i think im gonna have to change hosts

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