rockinjoe

For the past three days my sites have been down at various times on my reseller account on Pass 19.

I have just submitted a third ticket over 3 days. I've been with Surpass over 3 years and I'm starting to see problems. I hope someone can find the problem this time.

Tomorrow I'll receive a bill for sites that haven't been working properly. It's frustrating.

Is anyone else having a Pass 19 problem? Perhaps I'm not the only one?

Mong0L

i think im on pass19 and got the same problems, sites just showing blank pages or remote time outs making forum posts.

i've been with them for 4 years, and perhaps it is time for me to find a better, reliable host.

Mong0L

lol i got the same on the support site about 8x!!

whats happended surpass?????

You tried to access the address http://www.surmunity.com/newreply.ph...treply&t=27420, which is currently unavailable. Please make sure that the Web address (URL) is correctly spelled and punctuated, then try reloading the page.
Make sure your Internet connection is active and check whether other applications that rely on the same connection are working.
Check that the setup of any Internet security software is correct and does not interfere with ordinary Web browsing.
If you are behind a firewall on a Local Area Network and think this may be causing problems, talk to your systems administrator.
Try pressing the F12 key on your keyboard and disabling proxy servers, unless you know that you are required to use a proxy to connect to the Internet. Reload the pa

removed

I located a few processes that were stuck and causing slowdowns on the server -- they've been killed off for now, so that should help. Please let us know if you guys still see issues after today.

__________________
Unofficial IRC Channel: #surpass EFNet
Unofficial = No official support. Support requests can be submitted to our helpdesk.

Kyou

I'm also in Pass19 and I'm getting a blank page in my end. :\

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marikitORG
pass19

rockinjoe

Support told me I was the only one with problems on Pass 19 I was disappointed in their responses, and in the tone in which they replied.

My sites are down again.

Kyou

You're definitely not the only one. Made my curious why they would think that when a simple check would show that the server's the problem.

35 minutes since last I checked and still nothing. Is this an April Fools joke? Because if it is, it isn't funny.

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marikitORG
pass19

Roxy

I can assure you we would never fool around with anyone's websites or server. I will be sure to ask someone to look into this issue. Please excuse us for the inconvenience.

__________________
Roxanne


Urban Roxy -Personal Blog
SH63 - the best darn shared server!

rockinjoe

my sites were up for a few hours today and are now down again. This is the fourth day I've dealt with this.

I'm glad the billing system didn't go down. Surpass was still able to debit my Paypal account today.

time for another ticket.