Pass 48 problem?

jjd · May 22nd, 2008, 12:45 PM

Can't get anything to load on pass 48, but I'm not getting an unable to connect message, just hangs, trying to load & eventually stops but loads nada.

Trying to connect to the mail server times out

As usual, no message about what might be going on in the Pass 48 forum

**Roxy** · May 22nd, 2008, 12:49 PM

Your website is running very slow, but I am able to see the page. I'll be sure to email support about this. =)

jjd · May 22nd, 2008, 12:51 PM

Just checked & now it loads fine.

RIGHT after I decide to post, sigh.

Will reply if problems continue.......

jjd · May 22nd, 2008, 1:01 PM

AAARRGGGG!
now databases are down?
Which pretty much means all the sites are down, as the all use databases

NaniNavi · May 28th, 2008, 10:31 AM

I'm on the same server, Pass48.

The past few weeks the load has sometimes been up to 14-16, making all the sites almost unreachable or slow like hell. I've been sending several tickets about this, even asked to be transferred to another server. But they didn't respond to that, but always when they checked the load it's fine again.

Edit : At this moment, the load is even 20..

jjd · May 28th, 2008, 5:46 PM

yeah, now I got a message they've suspended a forum on a site I host for mysql overload, makes no sense, there's maybe 200 members total & only around 50 active ones, what is going on? Things have been on & off screwy since they did the php5 upgrade, sigh.

Ticket created for me: KRO-708763
It actually says the whole account is suspended, but the main part of the site (running joomla) is still there, just the forum (the active part) is not

jjd · May 28th, 2008, 5:50 PM

& it gets better. I clicked the link in the email surpass sent me, got an error that I had to login, did that & then:

Fatal error: ERROR: You do not have access to this ticket. in /home/surpass/public_html/desk/modules/tickets/client_tickets.php on line 168

Then I go to my ticket list & it's not even listed?
What is going on??

For the record, I only have one account with surpass (reseller OC10)

**Roxy** · May 28th, 2008, 6:01 PM

Could have been a plugin causing the problems for the forum, not necessarily the members or activity from them.

jjd · May 28th, 2008, 6:16 PM

maybe, but I haven't added any new mods to that forum in a loooong time
& still doesn't explain the ticket that I've been issued, that I don't have permission to access
OR the continued slow server issues, even after my little forum got booted

I could go on, sigh, dunno if I should create a ticket to ask why I can't access a ticket? Or hope for a response via the forum?

Also, the suspended notification & the ticket were only sent to my email addy on that account, nothing was sent to either of my emails on file with Surpass for the reseller account.....

May 22nd, 2008, 12:45 PM	#1 (permalink)
jjd Registered User Comfy Contributor Joined in Nov 2004 130 posts Gave thanks: 0 Thanked 0 times	Pass 48 problem? Can't get anything to load on pass 48, but I'm not getting an unable to connect message, just hangs, trying to load & eventually stops but loads nada. Trying to connect to the mail server times out As usual, no message about what might be going on in the Pass 48 forum __________________ http://www.snugglebugstore.com Pass 48

May 22nd, 2008, 12:49 PM	#2 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,653 posts Gave thanks: 81 Thanked 128 times	Your website is running very slow, but I am able to see the page. I'll be sure to email support about this. =) __________________ Roxanne Urban Roxy -Personal Blog SH63 - the best darn shared server!

May 22nd, 2008, 12:51 PM	#3 (permalink)
jjd Registered User Comfy Contributor Joined in Nov 2004 130 posts Gave thanks: 0 Thanked 0 times	Just checked & now it loads fine. RIGHT after I decide to post, sigh. Will reply if problems continue....... __________________ http://www.snugglebugstore.com Pass 48

May 22nd, 2008, 1:01 PM	#4 (permalink)
jjd Registered User Comfy Contributor Joined in Nov 2004 130 posts Gave thanks: 0 Thanked 0 times	AAARRGGGG! now databases are down? Which pretty much means all the sites are down, as the all use databases __________________ http://www.snugglebugstore.com Pass 48

May 28th, 2008, 10:31 AM	#5 (permalink)
NaniNavi Registered User Fresh Surpasser Joined in May 2008 3 posts Gave thanks: 0 Thanked 0 times	I'm on the same server, Pass48. The past few weeks the load has sometimes been up to 14-16, making all the sites almost unreachable or slow like hell. I've been sending several tickets about this, even asked to be transferred to another server. But they didn't respond to that, but always when they checked the load it's fine again. Edit : At this moment, the load is even 20.. Last edited by NaniNavi; May 28th, 2008 at 10:37 AM.

May 28th, 2008, 5:46 PM	#6 (permalink)
jjd Registered User Comfy Contributor Joined in Nov 2004 130 posts Gave thanks: 0 Thanked 0 times	yeah, now I got a message they've suspended a forum on a site I host for mysql overload, makes no sense, there's maybe 200 members total & only around 50 active ones, what is going on? Things have been on & off screwy since they did the php5 upgrade, sigh. Ticket created for me: KRO-708763 It actually says the whole account is suspended, but the main part of the site (running joomla) is still there, just the forum (the active part) is not __________________ http://www.snugglebugstore.com Pass 48

May 28th, 2008, 5:50 PM	#7 (permalink)
jjd Registered User Comfy Contributor Joined in Nov 2004 130 posts Gave thanks: 0 Thanked 0 times	& it gets better. I clicked the link in the email surpass sent me, got an error that I had to login, did that & then: Fatal error: ERROR: You do not have access to this ticket. in /home/surpass/public_html/desk/modules/tickets/client_tickets.php on line 168 Then I go to my ticket list & it's not even listed? What is going on?? For the record, I only have one account with surpass (reseller OC10) __________________ http://www.snugglebugstore.com Pass 48

May 28th, 2008, 6:01 PM	#8 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,653 posts Gave thanks: 81 Thanked 128 times	Could have been a plugin causing the problems for the forum, not necessarily the members or activity from them. __________________ Roxanne Urban Roxy -Personal Blog SH63 - the best darn shared server!

May 28th, 2008, 6:16 PM	#9 (permalink)
jjd Registered User Comfy Contributor Joined in Nov 2004 130 posts Gave thanks: 0 Thanked 0 times	maybe, but I haven't added any new mods to that forum in a loooong time & still doesn't explain the ticket that I've been issued, that I don't have permission to access OR the continued slow server issues, even after my little forum got booted I could go on, sigh, dunno if I should create a ticket to ask why I can't access a ticket? Or hope for a response via the forum? Also, the suspended notification & the ticket were only sent to my email addy on that account, nothing was sent to either of my emails on file with Surpass for the reseller account..... __________________ http://www.snugglebugstore.com Pass 48

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