kyle92123

So weird -- I can't even access my control panel.
Saying pass83.dizinc.com won't open or work..

WTH

Karim

No, maybe your server is not working, i´m on other, what u need is to post via helpdesk, dont be shy, if you have any doubt, people from the staff always tries to solve them, just post, maybe they hadnt see the problem yet.

kyle92123

Yeah I sent one of those ticket things.

It sucks because we have at least 15 e-mails (local newspaper) that can't check their e-mails so practically - they've been down all day. I cant even access the control panel....Did the information I sent you the server info? How do I tell which one it is? Or is there a way to test, system check, etc... from our end?

kyle92123

Karim

Well but u dont need to have mail to post via tickets, just enter here https://desk.surpasshosting.com/ and post, what you need to give is your account info (user and pass) in case you have a dedicated the IP. To check if the server is up you can go to windows>run> then type cmd when the msdos prompt write traceroute www.yourdomain.com and it will try to get the the route, if there is not any response, yes the server is down. Hope this help, i´m loggin out for a while Kyle, posting is the only way... almost we dont have trouble in surpass... hope u luck!

Karim

Excuse me is tracert, not traceroute Kyle, see ya!