EMAILS AND SERVER OVERLOAD 72.29.77.49

Karim · June 2nd, 2008, 8:40 PM

Hi guys, i have been posting all day about the constant up and down on our mails. It seems the server have been expecting overloads, then the pop service fail and so on.

Our clients are becoming insatisfied with the service, we have clients that use day and night their mails and today we have been receiving lot of calls about the missfunction of the mails.

Once and again via support desk they fix the problem for a while, then again clients call about the mail service.

Since the last big break of surpass, our clients are very untolerant, so do i. We promise them not to have again problems with the service, and now a week then we start having problems.

Hope today we can have completely fixed this overloads and mails problems.

Let us know when done correctly.

The server is: ns816.dizinc.com - 72.29.77.49 (Think pass30)

Thanks again for the support.

Karim R.

Karim · June 3rd, 2008, 1:26 PM

Guys, KAYLA! Please take action on this situation please, we have again problems with the server, we can´t send, receive, nor see our webpages!

I have been posting since yesterday for this situation and we just received "we will be monitoring", hey really what do we have to do you guys to take action, i´m considering at this point migrating to another hosting. Since the loose of service last friday we have our clients very angry at this point, we cant guarantee a stable service, can u???

Really very disappointed

Karim R.

**removed** · June 3rd, 2008, 3:30 PM

Disabled an abusive account. Let's see if that helps.

Karim · June 3rd, 2008, 3:34 PM

Thanks guys, we will see if everything works good today. We´ll be looking forward you.

kyle92123 · June 3rd, 2008, 7:41 PM

Any idea why our mail constantly does not work? It's been happening the past weeks. There's at least 4 guys complaining they can't access e-mail.

ns2066.dizinc.com [66.7.213.200]

Karim · June 3rd, 2008, 7:55 PM

Well, what happened last 2 fridays was terrible and now that is fixed, but this day seems there was a spammer via IRC, now everything seems to be working good.

kyle92123 · June 3rd, 2008, 7:57 PM

Quote:

Originally Posted by Karim

Well, what happened last 2 fridays was terrible and now that is fixed, but this day seems there was a spammer via IRC, now everything seems to be working good.

Hi Karim, thanks for the reply. But it's still happening now. As a matter of fact, it was yesterday..down all day...:-(

Should I request a different server? Im new to all this stuff so apologize if I sound stupid.

kyle92123 · June 3rd, 2008, 7:58 PM

Quote:

Originally Posted by Karim

Well, what happened last 2 fridays was terrible and now that is fixed, but this day seems there was a spammer via IRC, now everything seems to be working good.

Heck, I can't even get into my control panel today.

Sheeesh.

Karim · June 3rd, 2008, 8:00 PM

Really, well i have just maid a test sending mails and i received correctly, i checked the server load and seem to be working good maybe you are on another server, i recommend to post via helpdesk Kyle.

June 2nd, 2008, 8:40 PM	#1 (permalink)
Karim Registered User Fresh Surpasser Joined in May 2008 20 posts Gave thanks: 0 Thanked 0 times	EMAILS AND SERVER OVERLOAD 72.29.77.49 Hi guys, i have been posting all day about the constant up and down on our mails. It seems the server have been expecting overloads, then the pop service fail and so on. Our clients are becoming insatisfied with the service, we have clients that use day and night their mails and today we have been receiving lot of calls about the missfunction of the mails. Once and again via support desk they fix the problem for a while, then again clients call about the mail service. Since the last big break of surpass, our clients are very untolerant, so do i. We promise them not to have again problems with the service, and now a week then we start having problems. Hope today we can have completely fixed this overloads and mails problems. Let us know when done correctly. The server is: ns816.dizinc.com - 72.29.77.49 (Think pass30) Thanks again for the support. Karim R.

June 3rd, 2008, 1:26 PM	#2 (permalink)
Karim Registered User Fresh Surpasser Joined in May 2008 20 posts Gave thanks: 0 Thanked 0 times	Problems continues Now i cant see our web pages Guys, KAYLA! Please take action on this situation please, we have again problems with the server, we can´t send, receive, nor see our webpages! I have been posting since yesterday for this situation and we just received "we will be monitoring", hey really what do we have to do you guys to take action, i´m considering at this point migrating to another hosting. Since the loose of service last friday we have our clients very angry at this point, we cant guarantee a stable service, can u??? Really very disappointed Karim R.

June 3rd, 2008, 3:30 PM	#3 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,794 posts Gave thanks: 10 Thanked 277 times	Disabled an abusive account. Let's see if that helps. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

June 3rd, 2008, 3:34 PM	#4 (permalink)
Karim Registered User Fresh Surpasser Joined in May 2008 20 posts Gave thanks: 0 Thanked 0 times	Excelent Thanks guys, we will see if everything works good today. We´ll be looking forward you.

June 3rd, 2008, 7:41 PM	#5 (permalink)
kyle92123 Registered User Fresh Surpasser Joined in Jun 2008 7 posts Gave thanks: 0 Thanked 0 times	E-mail Not Working (On and Off the past 2-weeks) Any idea why our mail constantly does not work? It's been happening the past weeks. There's at least 4 guys complaining they can't access e-mail. ns2066.dizinc.com [66.7.213.200]

June 3rd, 2008, 7:55 PM	#6 (permalink)
Karim Registered User Fresh Surpasser Joined in May 2008 20 posts Gave thanks: 0 Thanked 0 times	Seem everything working fine now Well, what happened last 2 fridays was terrible and now that is fixed, but this day seems there was a spammer via IRC, now everything seems to be working good.

June 3rd, 2008, 8:00 PM	#9 (permalink)
Karim Registered User Fresh Surpasser Joined in May 2008 20 posts Gave thanks: 0 Thanked 0 times	Really, well i have just maid a test sending mails and i received correctly, i checked the server load and seem to be working good maybe you are on another server, i recommend to post via helpdesk Kyle.

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