Pipe FTP Issues

**Ancyru** · March 21st, 2008, 8:34 PM

Ticket Number: CLN-384024

This ticket has been open since the beginning of the year now & hasn't been resolved. I've just being pushed from department to department & getting 'help' saying it's just something wrong with my ISP.

Well if any admin is able to check this out, it'd be wonderful.

It's something along the lines of AU IPs time out when trying to connect to /public_html/ or lower through a FTP client but I've narrowed it down because when I used a VPN to connect via a US IP, it was all fine & dandy.

Just seems like I'm getting unhelpful answers & doing the support here

nathon · March 24th, 2008, 5:08 AM

How is surpass supposed to fix this?

It wouldn't be a server side issue it would be a local issue.

Maybe I'm missing something

**Twist3d** · March 28th, 2008, 9:10 AM

You don't got some sort of router or firewall blocking port 21 now do you?

**Ancyru** · March 28th, 2008, 8:25 PM

No port blocking.

I just find it strange that I'm able to log into the account but if I try to access /public_html/ it times out.

So it's not a problem of logging in. :/

**Twist3d** · March 28th, 2008, 11:21 PM

Quote:

Originally Posted by Ancyru

No port blocking.

I just find it strange that I'm able to log into the account but if I try to access /public_html/ it times out.

So it's not a problem of logging in. :/

That does sound very strange indeed. I don't believe I've ever heard of or had that problem before and I've been though a dozen hosts in the past.

Are you running Windows, Linux or a Mac.

I found somebody else who had a slightly simular problem
FTP - Can connect, but can't get a listing [Archive] - The macosxhints Forums

**Neil** · March 29th, 2008, 5:06 AM

I have a customer with a similar problem, she can ftp connect using her PC (as can I) but, if she tries using a mac and the exact same credentials she cannot (and dreamweaver is on the mac.)

**Ancyru** · March 31st, 2008, 9:27 AM

I am running on a Mac but honestly didn't have a problem till this year.

Nothing prior to that. I can login through the File Manager built in cPanel though.

**cowboy** · March 31st, 2008, 10:34 AM

Try toggling between Active and Passive modes. Don't allow the auto mode.

**Ancyru** · April 1st, 2008, 9:35 AM

It's always been set to Passive mode.

What's strange is that this didn't happen before, it just happened all of a sudden & I'm not sure why.

I'm going to have to check with my ISP sometime to see if anything has been changed on their end.

March 21st, 2008, 8:34 PM	#1 (permalink)
Ancyru L'Awesome Advocate Super #1 Joined in May 2004 Lives in .au Hosted on Mango 2,423 posts Gave thanks: 1 Thanked 5 times	Pipe FTP Issues Ticket Number: CLN-384024 This ticket has been open since the beginning of the year now & hasn't been resolved. I've just being pushed from department to department & getting 'help' saying it's just something wrong with my ISP. Well if any admin is able to check this out, it'd be wonderful. It's something along the lines of AU IPs time out when trying to connect to /public_html/ or lower through a FTP client but I've narrowed it down because when I used a VPN to connect via a US IP, it was all fine & dandy. Just seems like I'm getting unhelpful answers & doing the support here __________________ When I get sad, I stop being sad, and be AWESOME instead. True story.

March 24th, 2008, 5:08 AM	#2 (permalink)
nathon Registered User Comfy Contributor Joined in Sep 2007 Lives in ~root 111 posts Gave thanks: 1 Thanked 12 times	How is surpass supposed to fix this? It wouldn't be a server side issue it would be a local issue. Maybe I'm missing something __________________ I'm proud to say I never have and never will use vista

March 28th, 2008, 9:10 AM	#3 (permalink)
Twist3d Twist3d One Super #1 Joined in Dec 2007 Hosted on pass81 1,471 posts Gave thanks: 23 Thanked 34 times	You don't got some sort of router or firewall blocking port 21 now do you? __________________ Pass81

March 28th, 2008, 8:25 PM	#4 (permalink)
Ancyru L'Awesome Advocate Super #1 Joined in May 2004 Lives in .au Hosted on Mango 2,423 posts Gave thanks: 1 Thanked 5 times	No port blocking. I just find it strange that I'm able to log into the account but if I try to access /public_html/ it times out. So it's not a problem of logging in. :/ __________________ When I get sad, I stop being sad, and be AWESOME instead. True story.

March 29th, 2008, 5:06 AM	#6 (permalink)
Neil Surpass Fan On a golden path... Joined in Oct 2004 Lives in UK 359 posts Gave thanks: 6 Thanked 13 times	I have a customer with a similar problem, she can ftp connect using her PC (as can I) but, if she tries using a mac and the exact same credentials she cannot (and dreamweaver is on the mac.) __________________ D17/D21/P59/P62/VPSX - "Faith can move mountains" (Faiths a big girl....) - I'm not paranoid, I know they are out to get me!

March 31st, 2008, 9:27 AM	#7 (permalink)
Ancyru L'Awesome Advocate Super #1 Joined in May 2004 Lives in .au Hosted on Mango 2,423 posts Gave thanks: 1 Thanked 5 times	I am running on a Mac but honestly didn't have a problem till this year. Nothing prior to that. I can login through the File Manager built in cPanel though. __________________ When I get sad, I stop being sad, and be AWESOME instead. True story.

March 31st, 2008, 10:34 AM	#8 (permalink)
cowboy Surpass Fan Excelling Contributor Joined in Nov 2005 Lives in Colorado Hosted on DEDI 936 posts Gave thanks: 2 Thanked 95 times	Try toggling between Active and Passive modes. Don't allow the auto mode. __________________ Where would you be if you were at the highest court in the land (US)?

April 1st, 2008, 9:35 AM	#9 (permalink)
Ancyru L'Awesome Advocate Super #1 Joined in May 2004 Lives in .au Hosted on Mango 2,423 posts Gave thanks: 1 Thanked 5 times	It's always been set to Passive mode. What's strange is that this didn't happen before, it just happened all of a sudden & I'm not sure why. I'm going to have to check with my ISP sometime to see if anything has been changed on their end. __________________ When I get sad, I stop being sad, and be AWESOME instead. True story.

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