66.7.212.109 - SH131 down this morning

**Sentinel** · August 1st, 2008, 10:23 AM

SH131 and apparently a few other servers as well, were down this morning for a while. Anyone know why?

gamersdailynews · August 1st, 2008, 10:30 AM

Quote:

Originally Posted by Sentinel

SH131 and apparently a few other servers as well, were down this morning for a while. Anyone know why?

SH137 was also down. Would love to know why. I even went to this site and surpasshosting.com and couldn't even connect to them.

This has now been the third time within four to five months?? This is now getting tiresome. We paid a year in advance, to get what?? Im a bit confused by the service and also the keeping people in the dark when there are issues. Are we going to be told why our sites were down?? Probably not.

rclarkofnc · August 1st, 2008, 10:37 AM

SH93 was affected as well. My static pages would display, but not the content pulled from MySQL. cPanel was up and the server status indicators were all green. However, I couldn't reach the Help Desk or Surmunity sites.

**Makis** · August 1st, 2008, 10:38 AM

i contacted through phone hostdime since my dedi server was also down for the last 5 hours. phone was the only solution since none of the websites were online; surpasshosting.com and hostdime.com

i got informed by the support guy that they had a backbone problem with their internet provider and many of their accounts couldnt reach the net.

it seems my websites just got online....

**removed** · August 1st, 2008, 10:49 AM

Quote:

Originally Posted by gamersdailynews

Are we going to be told why our sites were down?? Probably not.

Why wouldn't we tell you?

Earlier today, we experienced some network related issues. This affected one of our primary connections to the Internet. NOC staff is currently working on routing everything through different uplinks. Most servers are responding just fine now.

rclarkofnc · August 1st, 2008, 10:57 AM

Thank you for the update, removed. Where is the best place to go for information about an outage when the Help Desk and Surmunity are down?

gamersdailynews · August 1st, 2008, 11:00 AM

Quote:

Originally Posted by removed

Why wouldn't we tell you?

Earlier today, we experienced some network related issues. This affected one of our primary connections to the Internet. NOC staff is currently working on routing everything through different uplinks. Most servers are responding just fine now.

I don't know why you wouldn't but the other two times it was VERY vague as to what was going on, but I appreciate being told this time

gamersdailynews · August 1st, 2008, 11:02 AM

Quote:

Originally Posted by Makis

i contacted through phone hostdime since my dedi server was also down for the last 5 hours. phone was the only solution since none of the websites were online; surpasshosting.com and hostdime.com

i got informed by the support guy that they had a backbone problem with their internet provider and many of their accounts couldnt reach the net.

it seems my websites just got online....

Phone number?? I couldn't find a phone number that was valid. It sounded like I woke someone up, whos had that phone number for a couple of years now.

**removed** · August 1st, 2008, 11:03 AM

Phone support is included with dedicated servers but not shared/reseller accounts.

August 1st, 2008, 10:23 AM	#1 (permalink)
Sentinel Surpass Fan On a golden path... Joined in Mar 2006 Hosted on SH100 455 posts Gave thanks: 73 Thanked 17 times	66.7.212.109 - SH131 down this morning SH131 and apparently a few other servers as well, were down this morning for a while. Anyone know why? __________________ SH100 , SH131 & SH124

August 1st, 2008, 10:37 AM	#3 (permalink)
rclarkofnc Registered User Fresh Surpasser Joined in Feb 2006 Lives in Charlotte, NC Hosted on SH93 18 posts Gave thanks: 0 Thanked 0 times	SH93 was affected as well. My static pages would display, but not the content pulled from MySQL. cPanel was up and the server status indicators were all green. However, I couldn't reach the Help Desk or Surmunity sites. __________________ Shared Server SH93

August 1st, 2008, 10:38 AM	#4 (permalink)
Makis Surpass Fan Comfy Contributor Joined in Feb 2006 120 posts Gave thanks: 0 Thanked 2 times	i contacted through phone hostdime since my dedi server was also down for the last 5 hours. phone was the only solution since none of the websites were online; surpasshosting.com and hostdime.com i got informed by the support guy that they had a backbone problem with their internet provider and many of their accounts couldnt reach the net. it seems my websites just got online.... __________________ Greek Kiteboard Spots Server:Pass62

August 1st, 2008, 10:57 AM	#6 (permalink)
rclarkofnc Registered User Fresh Surpasser Joined in Feb 2006 Lives in Charlotte, NC Hosted on SH93 18 posts Gave thanks: 0 Thanked 0 times	Thank you for the update, removed. Where is the best place to go for information about an outage when the Help Desk and Surmunity are down? __________________ Shared Server SH93

August 1st, 2008, 11:03 AM	#9 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	Phone support is included with dedicated servers but not shared/reseller accounts. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

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